Frequently Asked Questions for Sony's Android TV
This page introduces Frequently Asked Questions (FAQs) and useful information for Sony's Android TVs.
Click on the icon/topic to view help articles.
| Update | Network / Internet | Broadcast | Remote control |
| Power | Picture & Screen | Connectivity (Bluetooth / USB HDD / HDMI etc.) | Others |
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Update
Basic information
- Android TV Troubleshooting. What is benefit of Reset and Software Update?
- How do I perform Firmware/ Software Updates for my Android TV?
- Why is there a power plug icon and spinning arrow displayed on the TV?
- After Initial Setup I started a Software update, but it does not seem to end.
Troubleshooting
- Unable to complete the software update using the television menu.
- Android TV does not work properly after software update.
Network / Internet
Basic information
- How to & Troubleshooting for internet connection
- The Android TV™ cannot be connected to the Internet: how to perform a network diagnosis
- Android TV Apps to get you started.
- How to access and use the Internet Browser on the Android TV™.
Internet content issues
- The Android TV cannot connect to the network even when the network settings are properly set
- I cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube™ or Games applications.
- YouTube™, Netflix, or another streaming app installed on my BRAVIA TV doesn't work.
- Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.
Sharing the screen / content from a mobile device
- How to display the content or screen of a mobile device on the TV screen
- The screen mirroring function doesn't work.
- Can I use screen mirroring with my Apple mobile devices such as iPhone?
- Does my TV support Apple AirPlay 2 and HomeKit?
Broadcast
- How to tune or retune Sony's Android TV (Analogue/Cable/Terrestrial Guide)?
- Why is the TV not tuning into the new channels automatically?
Remote control
- TV remote control not operating properly or not responding at all.
- Unable to operate previous BRAVIA TVs with the remote control included with a newly bought Android TV™
- Voice Commands do not work on my remote control.
- Troubleshooting for Touchpad Remote Control
Power
- How to perform a reset or a Factory Data Reset on an Android TV
- After the power cord (mains lead) is plugged in, it takes time for the power to turn on or it doesn't turn on.
- How to troubleshoot TV power issues
Picture & Screen
- Adjusting the Picture setting on my Android TV™
- The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.
- The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
- How to troubleshoot TV picture and screen issues.
Connectivity (Bluetooth/HDMI/USB etc.)
Bluetooth
- Bluetooth connection: Frequently Asked Questions for Sony's Android TV™
- Can I use Bluetooth headphones, speakers, and sound bars with an Android TV™?
Audio/Video device
- Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
- Connect a Sound Bar to Your TV
- There is no picture when using an HDMI connection
- Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?
USB device, mouse/keyboard, PC
- Answers to questions regarding USB connections on Android TV™
- What types of USB HDDs (hard disk drives) are compatible with Sony's Android TV?
- Does Android TV support USB or Bluetooth keyboards and mice/mouses?
- Unable to display a picture from a computer that is connected to the HDMI input of the TV.
Others
- How to turn off or exit the DEMO mode on the TV (Android TV / WxxxB series / XxxxB series).
- The compatibility chart of the 3D glasses for Android TV (2016/2015 models)
- Can Android TV be attached to an existing wall-mount unit (for example, a standard VESA mounting interface)?
- Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
- How to wall mount your OLED TV (A1 series)
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