Frequently Asked Questions for Sony's Android TV

This page introduces Frequently Asked Questions (FAQs) and useful information for Sony's Android TVs.

Click on the icon/topic to view help articles.

Update	Network / Internet	Broadcast	Remote control
Power	Picture & Screen	Connectivity (Bluetooth / USB HDD / HDMI etc.)	Others

 Update

Basic information

• Android TV Troubleshooting. What is benefit of Reset and Software Update?
• How do I perform Firmware/ Software Updates for my Android TV?
• Why is there a power plug icon and spinning arrow displayed on the TV?
• After Initial Setup I started a Software update, but it does not seem to end.

Troubleshooting

• Unable to complete the software update using the television menu.
• Android TV does not work properly after software update.
   

 Network / Internet

Basic information

• Learn how to setup and Troubleshoot your Internet Connection
• The Android TV cannot be connected to the Internet 　
• Android TV Apps to get you started.
• How to access and use the Vewd (Opera) Internet Browser on the Android TV.

Internet content issues

• Network Error or Unable to access the network to view or stream Internet content.
• Cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube or Games applications.
• Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

Sharing the screen / content from a mobile device

• How to display the content or screen of a mobile device on the TV screen
• The screen mirroring function doesn't work.
• Can I use screen mirroring with my Apple mobile device?
   

Broadcast

• How to tune or retune Sony's Android TV (Analogue/Cable/Terrestrial Guide)?
• Why is the TV not tuning into the new channels automatically?
   

Remote control

• TV does not respond to the supplied remote control
• Troubleshooting for Touchpad Remote Control
   

 Power

• How to perform a reset or a Factory Data Reset on an Android TV
• The TV turns off or shuts down by itself.
   

Picture & Screen

• Adjusting the Picture setting on my Android TV
• The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
• How to troubleshoot TV picture and screen issues.
   

Connectivity (Bluetooth/HDMI/USB etc.)

Bluetooth

• Bluetooth connection: Frequently Asked Questions for Sony's Android TV
• Can I use Bluetooth headphones, speakers, and sound bars with Android TV
   

Audio/Video device

• Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
• How to connect a TV Sound Bar system to a television.
• There is no picture when using an HDMI connection
• Is my 4K Ultra HD BRAVIA TV compatible with HDCP 2.2?
   

USB device, mouse/keyboard, PC

• How to use the USB port of the Android TV or fix errors when connecting a USB device.
• What types of USB HDDs (hard disk drives) are compatible with Sony's Android TV?
• Does Android TV support USB or Bluetooth keyboards and mice/mouses?
• Unable to display a picture from a computer that is connected to the HDMI input of the TV.
   

Others

• How to turn off or exit the DEMO mode on the TV (Android TV / WxxxB series / XxxxB series).
• The compatibility chart of the 3D glasses for Android TV　(2016/2015 models)
• Can Android TV be attached to an existing wall-mount unit (for example, a standard VESA mounting interface)?
• How to wall mount your OLED TV (A1 series)