Frequently Asked Questions for Sony's Android TV.

This page introduces Frequently Asked Questions (FAQs) and useful information for Sony's Android TVs.

Click on the icon/topic to view help articles.

Update	Network / Internet	Broadcast	Remote control
Power	Picture & Screen	Connectivity / USB HDD	Others

 Update

Basic information

• Android TV Troubleshooting. What is benefit of Reset and Software Update?
• How to perform a Firmware / Software update on BRAVIA TV?
• Why is there a power plug icon and spinning arrow displayed on the TV?
• After Initial Setup I started a Software update, but it does not seem to end.

Troubleshooting

• Unable to complete the software update using the television menu.
• Android TV does not work properly after software update.

 Network / Internet

Basic information

• Frequently Asked Questions for BRAVIA TV internet / network functions
• Connect your Sony's Android TV to the Internet
• The BRAVIA TV cannot be connected to the Internet
• How to access and use the Internet browser (Opera Browser) on the Android TV

Internet content issues

• Network Error or Unable to access the network to view or stream Internet content.
• Cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube or Games applications.
• Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

Sharing the screen / content from a mobile device

• How to play back the content stored in a mobile device on the TV screen.
• The screen mirroring function doesn't work.
• Can I use screen mirroring with my Apple mobile device?

Broadcast

• How to tune or retune Sony's Android TV (Analogue/Cable/Terrestrial Guide)?
• Why is the TV not tuning into the new channels automatically?

Remote control

• TV does not respond to the supplied remote control
• Troubleshooting for Touchpad Remote Control
• Touchpad Remote Control does not work after doing a Factory data reset or after removing Touchpad Remote Control from the Device list in Bluetooth settings.

 Power

• How to perform a reset or a Factory Data Reset on an Android TV
• The TV turns off or shuts down by itself.
• After the power cord (mains lead) is plugged in, it takes time for the power to turn on/it doesn't turn on sometimes/it takes time for the screen and sound to start up.

Picture & Screen

• The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.

Connectivity / USB HDD

Basic information

• How to connect a TV Sound Bar system to a television.
• Is my 4K Ultra HD BRAVIA TV compatible with HDCP 2.2?
• How to use the USB port of the Android TV or fix errors when connecting a USB device.
• What types of USB hard disk drives are compatible with Android TV?
• Does Android TV support USB mouse or Bluetooth mouse?
• Can I use Bluetooth headphones, speakers, and sound bars with Android TV?

Troubleshooting

• There is no picture when using an HDMI connection.
• HDMI connectivity potential issues and how to solve them
• Unable to display a picture from a computer that is connected to the HDMI input of the TV.
• The screen seems darker when switched to external input.

Others

• How to turn off or exit the DEMO mode on the TV (Android TV / WxxxB series / XxxxB series).
• The compatibility chart of the 3D glasses for Android TV　(2016/2015 models)
• Can Android TV be attached to an existing wall-mount unit (for example, a standard VESA mounting interface)?