Article ID : 00266409 / Last Modified : 14/11/2021

The sound cuts out while using the Noise Canceling feature, Ambient Sound mode, or Speak-to-Chat mode. (WF-1000XM4)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the headphone microphones are covered with your hands, the effect of the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may not work properly, or a beeping sound (feedback) may occur. If any of these happen, remove your hands from the microphones.

    Note: The headphones are equipped with a function to detect a beeping sound (feedback) that will cancel the sound for a short time. In rare cases, the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may temporarily stop in reaction to a high note such as an alarm or an electronic sound (feedback), but the Noise Canceling function or Ambient Sound Mode will automatically return in about a second. This is not a malfunction.