Article ID : SX648704 / Last Modified : 03/05/2019

The right main unit of the Xperia Ear Duo doesn't respond

    You may experience that the right main unit of your Xperia Ear Duo doesn't seem to work or respond. You may also notice that there is no sound in the right main unit, or that the LED indicator doesn't light up or flash.

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    Start here

    • Place the right main unit in the charging case, and let it charge for 5 seconds. Then remove the main unit from the charging case. Check if the LED of the right main unit flashes twice in white. If the LED indicator doesn't flash in white, follow the instructions under A.
    • Restart the right main unit.
    • Perform a factory data reset of the right main unit.

    A.

    • Check that there are no objects in the charging case that don't belong there.
    • Charge the charging case.
    • Place the right main unit in the charging case, and let it charge for 5 seconds.
    • Check if the LED indicator of the right main unit lights up. If the LED is red, continue charging until the LED turns orange or green.
      • If the LED doesn't light up at all, follow the instructions under B.
      • If the LED lights up in red and then almost immediately turns off, follow the instructions under C.
    • Remove the main unit from the charging case.
    • If the LED of the main unit flashes twice in white, the problem is solved.
      • If the LED doesn't flash twice in white, follow the instructions under D.

    B. LED doesn't light up when you charge the right main unit

    • If the LED of the right main unit doesn't light up during charging, restart the main unit.
    • If the LED of the main unit flashes twice in white, the problem is solved.
      • If the LED doesn't flash twice in white, follow the instructions under E.

    C. When you charge the right main unit, the LED lights up in red and then almost immediately turns off

    1. Remove the main unit from the charging case.
    2. Place the right main unit back in the charging case.
    • If the LED lights up, go to step 3.
    • If the LED doesn't light up, repeat the instructions from step 1.
    • If you have repeated steps 1 and 2 above 10 times, and the LED still doesn't light up, follow the instructions under E.
    1. Try charging the main unit until the LED turns orange or green.
    2. Remove the main unit from the charging case.
    3. If the LED of the main unit flashes twice in white, the problem is solved.
      • If the LED doesn't flash twice in white, follow the instructions under D.

    D. After having charged the right main unit, it doesn't respond

    • If the LED of the main unit doesn't flash twice in white, after you have charged the main unit and removed it from the charging case, restart the main unit.
    • If the LED of the main unit flashes twice in white, the problem is solved.
      • If the LED doesn't flash twice in white, follow the instructions under E.

    E. If none of the methods above solved the problem, follow these steps

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
    • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
    • Android devices only: Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
    • Restart your phone or tablet.
    • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store or App Store.
    • If these actions didn't solve the problem, contact us.

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    How do I reset the Xperia Ear Duo?