FAQ

In the Device List window, enter the IP address of the target camera in the IP address input field, and then click [Ping] and check if there is a normal response. If there is no response, refer to “Connecting the camera” and check the settings.

• Using the Mac version on macOS 15 or later

  Select Apple menu → [System Settings] → [Privacy & Security] → [Local Network] and set “Remote Camera Tool” to enabled (on).

  If it is already set to enabled (on), change the setting to disabled (off) and then back to enabled (on).

• If the [IP Address Setting] is set to [Auto] (automatic IP address acquisition)

  If you are not using a router, first disconnect from Wi-Fi and other network connections.

  If you still cannot connect after trying the above, try connecting with a static IP address.

• If the [IP Address Setting] is set to [Manual] (using a static IP address)

  From the camera’s MENU, select (Network) → [Wired LAN] → [Display Wired LAN Info.] to display the IP Address, Subnet Mask, and Default Gateway settings. Referring to this information, configure network IP address, subnet mask, and router settings on the computer.

  * The displayed terms may differ depending on the camera.

By using Network Configuration File, you can avoid the inconvenience of having to manually enter IP addresses, etc., every time and also check the status of cameras that are not recognized.
Connecting the camera > Using the Network Configuration File

If a firewall is turned on, the camera may not be recognized. Try one of the following:

• Turn off the firewall using the security software settings. Alternatively, register the Remote Camera Tool as an exception to the firewall.
• Change the configuration of the ports as follows to enable communications.
  • Remote port
    • UDP port: 1900, 32768 - 61000
    • TCP port: 22, 64321, 15740, 60152
  • Local port
    • UDP port: 1900, 49152 - 65535
    • TCP port: 49152 - 65535

The camera’s image database has become corrupted because the camera turned off during recording. If you wait a few minutes for the camera to reconnect, the Remote Camera Tool will become operable again and you may be able to resume using the app by pressing the AF button or Capture button. Perform [Recover Image DB] on the camera as soon as possible after resuming the app.

Clicking (Settings) in Single Camera View or Multi Camera View and switching the communication method to HTTP in Display Settings - Live View Transfer Protocol in the Common tab of the Function window may help resolve the issue.

• For a list of camera models that support Live View protocol switching, refer to “Supported cameras.”

If the application is running on the iPad in the background, the link to the camera may be disconnected.

In iPad [Settings], if you select [Multitasking & Gestures] and turn on [Stage Manager], you will be able to use multiple applications at the same time and the link to the camera will not be disconnected.

Note that this setting is not available on all iPad models.