Registration Notice
- Please REGISTER your Sony Product for warranty coverage, otherwise repair services will be on a chargeable basis.
- Additional 3/12 months warranty period is provided for online warranty registration via My Sony Rewards within 14 days from date of purchase (except BRAVIA, Projector, accessories and PlayStation).
- Please keep your ORIGINAL PURCHASE RECEIPT and present it for verification when required. Home service is limited to selected categories only.
- Below are the products that is not required for warranty registration, kindly retain your original purchase receipt for warranty claim purpose:
Storage devices, batteries, memory cards, USB flash drive, external hard drives, portable chargers, smartwatches, camera accessories, headphones that do not have a serial number on the unit and some other accessories. - Bundled product or accessories will follow the main unit manufacturing warranty period.
- Visit https://mysony.sony-asia.com/my/home/registerproduct to register your new product warranty.
- Visit https://mysony.sony-asia.com/my/home/mysonyrewards to find out more about My Sony Loyalty rewards. You may contact us for further assistance regarding rewards redemption.
- If you have registered the product and wish to check the warranty period of your registered product, log in to your MySony account here. You may contact us if you are unable to log in or have other enquiry related to MySony account.
| Product Category (Consumer) | Standard Warranty Period | Terms and Conditions | |
|---|---|---|---|
| Television | BRAVIA | 2 years | General |
| Home Video | Blu-ray Disc & DVD Players | 1 year (extended 3 months when register online) | General |
| Audio | Home Theatre & Soundbars, Portable Audio Player, Wireless Speakers, Audio System, Audio Components, Digital Voice Recorders, Microphone | 1 year (extended 3 months when register online) | General |
| Audio | Headphone / Earphone | 1 year warranty for purchase made effective 1st April 2015 (extended 3 months when register online for product with serial number). *Unit purchased prior to 1st April 2015, product warranty only applicable for model with retail price of RM300.00 & above and all XBA series (Purchase receipt is required for warranty claim verification) | General |
| Camera and lenses | Interchangeable-lens Cameras, Compact Cameras, Vlog Cameras, Handycam Camcoders and Camera Lenses | 1 year (extended 12 months when register online) | General |
| Cinema Line Cameras and Professional Camcorders | Venice, BURANO, FX Series | 1 year (extended 3 months when register online) | General |
| Camera Accessories | Batteries & Chargers, Vertical Grips & Accessories, Microphones, Tripods & Shooting Grips, Flashes & Accessories, Remote Control, Mount Adaptors, Memory Cards & Storage | 1 year | General |
| Gaming Gear | INZONE Headsets & Headphones, Gaming Keyboards, Gaming Mice | 1 year (extended 3 months when register online) | General |
| Accessory | Other Sales Accessories INZONE Gaming Mousepad REON Accessories | No Warranty Coverage | Not Applicable |
| PlayStation | Gaming Console | 1 year standard warranty * Please register at https://www.playstation.com/en-my/support/hardware/warranty/ | Playstation |
| Sony Mobile | Xperia | 1 year (extended 3 months when register online) | General |
| Wearable Cooling & Warming Device | REON | 1 year (extended 3 months when register online) | General |
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