Product Reviews

Hello ObieMarc,

Thank you for your comment! We're delighted to hear that you consider the SRS-XG500 to be an excellent speaker overall. This speaker is crafted to provide robust sound with an emphasis on bass, a feature frequently praised in many reviews. Your feedback regarding the need for adjustments in the highs and mids is greatly appreciated and will be taken into account for future enhancements. We truly appreciate your purchase and your choice of Sony!

Best regards,

Romeo

Hi JAB1951,

That's great to hear! We're glad you like the sound quality of the speaker. Enjoy and thanks for choosing Sony.

-Craig

Hi Longlaker, You've definitely made the right choice! We're thrilled to hear that you're satisfied with your purchase. Thank you so much for choosing the Sony SRSXG500 and for taking the time to share your positive feedback to us! -Sam

Hi Itunes163,

Thanks for sharing your concerns with us. We regret that you are having some power/charging issues with your XG500 speaker. Make sure that the AC adaptor is connected securely to the speaker. Then, make sure that the AC adaptor and the AC power cord (mains lead) is connected securely to an AC outlet. If you haven't yet, we do have troubleshooting steps that may help resolve this issue.

https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243110.html
https://www.sony.com/electronics/support/articles/00138282

If the speaker doesn't turn on even while charging the speaker, or trying a different USB cable, resetting the unit may also resolve the issue. Press and hold the (power) button for about 8 seconds to restart the speaker. If the speaker fails to operate successfully after you restart it, initialize the speaker to resume its factory default settings.

To initialize the speaker, please access this help guide link: https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243122.html

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your speaker has a 1-year warranty from the date of purchase. If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Matteo1112, That's really cool! We're extremely delighted you like the amazing features and that the speaker delivers loud, incredible audio quality throughout your listening environment. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XG500. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Cranium,

Thank you for the review and we do apologize for the inconvenience. The volume of the speaker will depend in the battery, source and environment that you're playing. Please check this link on how to isolate and resolve your issue.

https://helpguide.sony.net/speaker/srsxg500/v1/en/contents/TP1000243111.html

We also recommend using the Sony Music Center app for your speaker for sound quality setting and equalizer adjustment.

https://helpguide.sony.net/speaker/srsxg500/v1/en/contents/TP1000243094.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Al444, Awesome! We are so glad to hear that you are happy with your purchase! The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony! -Carl

Hi SPM badlands boarder, Awesome! We're thrilled to hear that you are enjoying your new speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant, and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony! Erin

Hi C S jr, You've made an excellent choice! We're very happy to hear you like the powerful and clear audio this unit delivers. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! -Sam

Hi nazmy0,

Greetings from Sony Malaysia.

We would suggest you to contact our customer interaction team that may able to assist you further on this issue.

Contact number: 1300 88 1233

(Technical Support/Repair/Warranty)

Operating Hours:
9:00AM to 6:00PM
(Monday - Friday, except Public Holidays)

Email:http:https://web.sony-asia.com/my/contact-us/

Thank you

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your speaker and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

We'd also like to highlight that the speaker supports the below Bluetooth profiles (version 5.0):

-A2DP (Advanced Audio Distribution Profile): Enables transmission and reception of high-quality music contents.
-AVRCP (Audio Video Remote Control Profile): Enables volume adjustment and operations to play/pause music and skip to the beginning of the next/current track.

So it should be connected to any device with the same Bluetooth profiles.

Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi Vadulam, We are glad you now have a great portable speaker. With the XG500, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The XG500 is built to last. It’s got a durable exterior, it's IP66 water resistant and dustproof and it’s got plenty of battery life. The XG500 brings together the X-Balanced Speaker Unit, high-efficiency tweeter and passive radiators, to give you a powerful sound that’s perfect for outdoor parties. Thank you for your purchase. Enjoy! Vincent

Hi Rellie, thanks for choosing and purchasing our product. We're glad you are happy with your new portable wireless speaker. We understand that you want to put a strap on this unit. Unfortunately, this unit has no strap holder. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing SONY. ~Earl

Hi Bose Fan,

Awesome! We're glad you like the sound quality and price point of the speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant, and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony!

Regards,
David

Hi Dan1958,

Amazing! We're glad that you are enjoying the portability and battery life of the speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant, and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony!

-Ralph

Hi Pompier26, fabulous! We are so happy to hear you love everything about our XG500.

The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go.

Thank you so much for recommending our SRS-XG500 and for choosing Sony!

- Romeo

Hi SteveInDallas, we're glad to hear that you love our product, The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water resistant2 and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing SONY. ~Earl