BRAVIA TV Troubleshooting Guide

Save time, fix your TV online:

Hint: Want to know how to connect your devices to your TV? Refer to the BRAVIA TV Connectivity Guide

• 
  The TV has no power
• 
  TV turns off or randomly restarts
• 
  An LED keeps flashing on the TV
• 
  Slow or unresponsive remote
• 
  Missing channels & signal quality
• 
  Abnormal Picture/Screen (Lines/Spots/Dots)
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  No display (With/Without audio)
• 
  TV hangs/freeze
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  External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast/AirPlay, Bluetooth)
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  No audio, poor audio quality or mechanical sounds
• 
  Network, WiFi & Internet
• 
  I cannot use Voice Search function (Only for Android TV™/Google TV™)
• 
  Firmware Update issues
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  Apps Troubleshooting (Google Play Store, YouTube, Netflix, Amazon)
• 
  Physical damage

If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.

For information on warranty, please select your country / area from Warranty Information page