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Sony SupportTelevisions & Projectors

Android TVs (BRAVIA)

    Where is the model name located on my product

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    DownloadsManualsQuestions & Answers

    TV Troubleshooting Guide

    Save time, fix your TV online with this easy guide
    Important Information

    Popular Topics

    Get Help With Internet Video Services

    Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.

    Manage Apps

    Learn how to install, remove and manage your apps.
    • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2019 models)
    • Having trouble with your remote? Here are the five most common causes and how to solve them
    • Android Oreo Interactive TV Guide
    • Android Nougat Interactive TV Guide

    TV Connectivity Guide

    Learn how to connect your TV to other devices.

    Sound & Audio

    Get help with audio settings and troubleshooting.

    Picture, Screen & Flashing Lights

    Get answers to common questions like lines on the screen, no picture and image quality.

    Models: 53

    • Popularity
    • Alphabetical (A to Z)
    • Alphabetical (Z to A)
    • KD-55X7500F
      DownloadsManualsQuestions & Answers
    • KD-49X7500F
      DownloadsManualsQuestions & Answers
    • KD-65X8000G
      DownloadsManualsQuestions & Answers
    • KD-49X8000G
      DownloadsManualsQuestions & Answers
    • KDL-50W800C
      DownloadsManualsQuestions & Answers
    • KD-55X8500G
      DownloadsManualsQuestions & Answers
    • KD-65X7500F
      DownloadsManualsQuestions & Answers
    • KDL-43W800C
      DownloadsManualsQuestions & Answers
    • KDL-65W850C
      DownloadsManualsQuestions & Answers
    • KD-49X7000D
      DownloadsManualsQuestions & Answers

    Important Information

    • End of support notification for products using the Windows 7 operating system
    • Termination of Photo Sharing Plus on Sony 2015 through 2016 BRAVIA Android TVs
    • Notice for BRAVIA TV owners: Termination of Asphalt Nitro service on Sony 2015 through 2018 BRAVIA Android TVs
    • Software Update for Enhanced Security – 16th Nov 2018
    • Notice for BRAVIA TV owners: Termination of 500px Service Availability on Sony 2014 through 2018 BRAVIA TV models
    • Notice of Free LCD Panel Repair for Owners of BRAVIA LCD TV KD-55X9300D
    • Notice for Free Repair for Customers of Sony BRAVIA LCD TV KD-55X9300D/ KD-65X9300D
    • Notice for Sony product owners: Termination of Twitter (Social Viewing) service availability on Sony 2015 – 2017 Android TVs

    Questions & Answers

    Video Tutorials

    Learn how to use and know the features of your TV

    Assistive Technology on Android TV

    Learn about visual, hearing and mobility accessibility features
    • BRAVIA TV Troubleshooting Guide
    • What is Screen Mirroring and how do I use it with my Sony TV?
    • Android TV Apps to get you started
    • Frequently Asked Questions for Sony's Android TV
    • How do I install applications on the Android TV™? / How do I confirm the all installed apps?
    • Netflix errors messages and error codes
    • How to determine which version of the Netflix app is on my Sony device?
    • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
    • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
    • The Netflix icon is missing.
    • When I launch the Netflix application, the application suddenly closes.
    • When streaming Netflix Ultra HD, the image is not in 4K.
    • Chromecast built-in cannot be used from the Netflix application.
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