Android TV | Google TV (BRAVIA)

Where is the model name located on my product

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Downloads Manuals Questions & Answers

Android Pie Interactive TV Guide
Android Pie Interactive TV Guide (X74H & X75H Series)
Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2021 models)
Having trouble with your remote? Here are the five most common causes and how to solve them
Android Oreo Interactive TV Guide

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Models: 98

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KD-65X8000H
Downloads Manuals Questions & Answers
KD-55X8000H
Downloads Manuals Questions & Answers
KD-55X9000H
Downloads Manuals Questions & Answers
KD-49X8000H
Downloads Manuals Questions & Answers
KD-65X9000H
Downloads Manuals Questions & Answers
KD-75X8000H
Downloads Manuals Questions & Answers
KD-55X80J
Downloads Manuals Questions & Answers
KD-55X8500G
Downloads Manuals Questions & Answers
KD-65X80AJ
Downloads Manuals Questions & Answers
KD-43X75
Downloads Manuals Questions & Answers

Important Information

End of support notification for products using the Windows 7 operating system
Termination of Photo Sharing Plus on Sony 2015 through 2016 BRAVIA Android TVs
Notice for BRAVIA TV owners: Termination of Asphalt Nitro service on Sony 2015 through 2018 BRAVIA Android TVs
Software Update for Enhanced Security – 16th Nov 2018
Notice for BRAVIA TV owners: Termination of 500px Service Availability on Sony 2014 through 2018 BRAVIA TV models
Notice of Free LCD Panel Repair for Owners of BRAVIA LCD TV KD-55X9300D - Updated on 29 Jan 2021
Notice for Free Repair for Customers of Sony BRAVIA LCD TV KD-55X9300D/ KD-65X9300D - Updated on 29 Jan 2021
Notice for Sony product owners: Termination of Twitter (Social Viewing) service availability on Sony 2015 – 2017 Android TVs

Questions & Answers

How to cast content to your Sony TV

This video illustrates how easy it is to stream content from various sources, such as your PC, smartphone or mobile device.

System Software

Get answers to common questions about updates and troubleshooting.

Video Tutorials

Learn how to use and know the features of your TV

Assistive Technology on Android TV™/Google TV™

Learn about visual, hearing and mobility accessibility features

BRAVIA TV Troubleshooting Guide
What is Screen Mirroring and how do I use it with my Sony TV?
Frequently Asked Questions for Sony's Android TV
Getting Started with Android TV
Setup and Troubleshoot Netflix

There is no picture when using an HDMI connection.
Android TV Picture & Screen FAQ
The picture looks too big, stretched, does not fit the screen, or parts of the picture appear to be cut off.
How to troubleshoot TV picture and screen issues

The TV does not produce any sound or audio when using an HDMI connection.
The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT jack.
TV Audio and Sound FAQ
Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection.

What is the Wi-Fi Direct feature?
The Screen mirroring function doesn't work.
How to display the screen of other devices on the TV wirelessly / Solution when the screen cannot be displayed
What is Screen Mirroring and how do I use it with my Sony TV?

Why does the LED light up or blink in different colors?
No picture on the TV screen.
The BRAVIA TV turns on or off automatically.
The TV will not turn on or does not have any power.

Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2021 models)
BRAVIA Connectivity Guide
Frequently Asked Questions for Sony's Android TV
What is the recommended viewing distance for televisions?
Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?
What 4K contents do Android TV support?

How to connect Android TV™ / Google TV™ to a network using a wireless connection.
How to & Troubleshooting for internet connection
The Android TV™/Google TV™ Wi-Fi signal drops or intermittently disconnects.
The Android TV™/Google TV™ cannot be connected to the Internet: how to perform a network diagnosis
What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)
How to connect the BRAVIA TV to a network using a wired connection

Frequently Asked Questions for Sony's Android TV
The Android TV™ turns on automatically. The Android TV turns off automatically.
Unable to complete the firmware/software update using the television menu.
Troubleshooting an Android TV™ or Google TV™: What are the benefits of restarting the TV and software updates? / Issues with the sound and screen
How do I perform a Software (Firmware) update for my Android TV™/Google TV™?

How do I initialize the Touchpad Remote Control?
Registering my Touchpad Remote Control or Voice Remote Control always fails.
Having trouble with your remote? Here are the five most common causes and how to solve them
TV remote control not operating properly or not responding at all.
Can I operate my TV without the supplied remote?
How to pair the Touchpad Remote Control with the TV

Netflix errors messages and error codes
How to determine which version of the Netflix app is on my Sony device?
Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
The Netflix icon is missing.
When I launch the Netflix application, the application suddenly closes.
When streaming Netflix Ultra HD, the image is not in 4K.
Chromecast built-in cannot be used from the Netflix application.

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Android TV | Google TV (BRAVIA)

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TV Troubleshooting Guide

Popular Topics

Get Help With Video Streaming Services

BRAVIA TV Apps Troubleshooting Guide

TV Connectivity Guide

Sound & Audio

Picture, Screen & Flashing Lights

Models: 98

Important Information

Questions & Answers

How to cast content to your Sony TV

System Software

Video Tutorials

Assistive Technology on Android TV™/Google TV™