Article ID : 00269542 / Last Modified : 20/01/2026

There is no sound from the neckband speaker or headphones when connecting to a TV via the wireless transmitter.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Make sure the Digital Audio Output setting on the TV is set to PCM. If the Digital Audio Output setting on the TV is set to something other than PCM, the audio may not output properly.

I can't pair my Bluetooth headphones or speakers with my computer, or there is no sound even if Bluetooth pairing succeeded
Unable to change the volume, pause, or skip operations when connecting to the TV via a transmitter.
The sound is low or not heard at all from my wireless speaker during Bluetooth connection
When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call
No sound is heard when TV audio is playing in spatial sound.

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