Sony SupportSound Bars & Surround Speakers

HT-CT390

2.1ch Soundbar with Bluetooth® technology / Included components may vary by country or region of purchase: SA-CT390, SA-WCT390, RMT-AH200U

Specifications

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Questions & Answers: 96

Sound Bar Troubleshooting GuideIMPORTANT: This guide is only applicable for Sound bar models with a prefix of "HT". For other models, please refer to the Sony support website for solutions Click on the topic to view the Troubleshooting: Hint:
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
There is no sound coming from the SubwooferCheck before you start: Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from Subwoofer will harder to be hear. To make sure the Subwoofer
Sound from the Subwoofer is too lowWhat is the sound of the Subwoofer? Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from the Subwoofer can be harder to hear. To make sure
Is it safe to put items on top of my subwoofer?Because your subwoofer produces vibrations, any items placed on top of the subwoofer may fall. This is especially dangerous for items with moisture, such as aquariums or potted plants. If these items fall on your
Volume level shows a different value for the TV and the Sound Bar.There is a difference in the way the volume value of the Sound Bar and the connected TV is displayed, and the difference in the values can be seen when: You turn on the BRAVIA Sync/Control for HDMI setting. You
How can I remove audio devices or groups from the Music Center (SongPal) app?In order to remove speakers, other audio devices or groups from the Music Center (SongPal) app, follow the below procedure: In the Speaker & Group screen, tap the drop-down menu icon in the top-right corner of the
How can I check which version of Music Center (SongPal) I currently use?To check which version of Music Center (SongPal) you are currently using, follow the below procedure: In the Speaker & Group screen, tap the drop-down menu icon in the top-right corner of the screen. Select About
How to play music on the audio devices in my Music Center (SongPal) Multi-room group?Once you have successfully added and grouped up your audio devices, you can start playing music on them simultaneously! Simply go to the Speakers & Group menu, tap on the created group you wish to play audio content
DEMO appears on the display window of the unit and the Power or HOME buttons do not work.If the unit automatically turns on when the AC power cord (mains lead) is connected, then DEMO appears on the display window and the Power or HOME buttons are disabled, the unit may be in DEMO mode. You can disable

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