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Article ID : S500011066 / Last Modified : 11/04/2018Print

What to do when computer cannot shut down?

What to do when computer cannot shut down?

    If cannot shut down PC, please confirm if there is any other workaround.
    If the problem can not be solved, please confirm related items by sequence.

    Note
    According to different computer models and using environment, the interfaces and information will have a little difference.
    Thanks for understanding.

    ■ How to confirm if there is other workaround?

    ■ How to confirm the related items by sequence?



    ■ How to confirm if there is other workaround?

    How to confirm whether there have other solutions?

    • VAIO_PC

    • Operation System

    • Software


    ■ How to confirm the related information by sequence?

    Please confirm the related information by sequence.

    STEP 1 After forcefully shutting down Windows, please confirm whether PC can shut down properly after restarting.
    STEP 2 Disconnect LAN network connections.
    STEP 3 Remove the peripheral and updated devices.
    STEP 4 Please confirm whether PC can shut down properly after restoring default settings on BIOS.
    STEP 5 Please confirm whether PC can shut down properly in the Safe Mode.
    STEP 6 Reset
    STEP 7 Restore System
    STEP 8 Perform a Disk Scan
    STEP 9 Perform Disk Defragmenter
    STEP 10 Perform Installation Recovery





    STEP 1 After forcefully closing Windows, please confirm whether PC can shut down properly after restarting.


    Note
    Here are steps to shut down the PC forcefully.
    Performing the steps below may destroy founded database.
    Besides, the operation system will perform Disk Scanning automatically when restarting PC, and Windows may start in Safe Mode.
    Restart PC after shutting down, and then please refer to the on-screen instructions during restart process, then close the system via Start-Shut Down-Shut Down Windows or Shut down.

    Please refer to the related information.

    ● PC hangs at the Shut Down Window.

    Please press Enter.
    If the system has no response after pressing Enter, please press and hold the Power button for more than 4 seconds to forcefully shut down the PC.

    ● Unable to access the menu of Shut Down Windows to shut down PC.

    • For Windows Vista
      When pressing Alt + F4 simultaneously for several times, the interface of Shut Down Windows appear.
      When it appears, please click ▼ to select Shut Down, then click OK to turn off the PC.

      If the interface does not appear, please try the operations below.
      1. Please press Ctrl + Alt + Delete at the same time.

      2. Click Task Manager on the displayed interface.

      3. After Windows Task Manager appears, please click User operation card, then click Log off to quit.

      4. If the information below appears, please click Log Off.

      5. After the interface of User Operation displays, please click ▲ in the lower right, and then select Shut down in the displayed menu.

    • For Windows XP
      When pressing Alt + F4 simultaneously for several times, Shut Down Windows will appear.
      When it appears, please click ▼ to select Shut down, then click OK to turn off the PC.

      If the interface does not appear, please try the operations below.
      1. Please press Ctrl + Alt + Delete at the same time.

      2. After Windows Task Manager appears, please click Windows Shut Down menu, then click Shut down
    If the operations can not be performed, please press and hold the Power button for more than 4 seconds to forcefully shut down the PC.

    ● If the PC still cannot be shut down after pressing and holding Power button for more than 4 seconds.

    • Pull out the connect power line and remove the Power Adapter and Battery.
    As a precaution, please initialize the BIOS setting first and confirm whether the settings of data and time are correct when restarting the PC.
    Windows maybe can not run properly because of the wrong information.

    If the situation can not be improved, please refer to STEP 2.




    STEP 2 Disconnect LAN Network Connections.


    Disconnect LAN network connections and confirm whether the PC can be shut down.
    The power may be unable to be cut off when network and operating system are in correspondence.

    If the situation can not be improved，please refer to STEP 3.




    STEP 3 Remove the peripheral and updated devices.


    Please confirm whether the power can be cut off after uninstalling peripheral and updated devices（Memory, Hard disc, Mouse, PC card).
    If the power can be cut off after uninstalling peripheral and add device, it is possible that there are problems with the drivers of the removed devices.
    Please consult the device dealer, whether PC is installed device drivers are compatible with the PC (operating system or PC standard).

    Note
    If not using the original Sony mouse, Windows may not shut down the system properly.
    Please confirm whether the PC can be shut down after removing the mouse.

    If the situation can not be improved，please refer to STEP 4.




    STEP 4 Please confirm whether PC can shut down properly after restoring default settings on BIOS.


    Please confirm whether the PC can shut down properly after restoring default settings on BIOS.
    Please refer to the steps below.


    If the situation can not be improved，please refer to STEP 5.




    STEP 5 Please Confirm Whether PC Can Shut Down Properly in the Safe Mode.


    Please confirm whether PC can shut down properly in Safe Mode.


    If the PC can be shut down in safe mode, the system may be affected by general software.
    If the installed programs belong to general software, please confirm whether the PC can be shut down after disabling the programs.


    If the situation can not be improved，please refer to STEP 6.




    STEP 6 Reset


    Please perform restoration according to the following steps and confirm whether the PC can be shut down.

    1. Pressing and holding the Power button for more than 4 seconds can forcefully shut down the PC.
      Attention, if do not hold the button for enough time, the PC may not be shut down.

    2. Remove power adapter, battery and connect lines, stand 1 minute.

    3. Please confirm whether the power can be cut off after reconnecting power.

    If the situation can not be improved，please refer to STEP 7.




    STEP 7 Restore System


    Please confirm the situation of system restore service.

    Note
    Please back up the important data before conducting system restore service.
    Regarding how to conduct system restore service，please refer to the solutions below.

    If the situation can not be improved，please refer to STEP 8.




    STEP 8 Perform a Disk Scan


    Please refer to the steps below to check hard drive error by performing a Disk Scan.

    If the situation can not be improved，please refer to STEP 9




    STEP 9 Perform Disk Defragmenter


    Please confirm whether PC can shutdown normally after performing disk defragmenter.
    Regarding how to perform disk defragmenter, please refer to the steps below.


    If the situation can not be improved，please refer to STEP 10




    STEP 10 Perform Installation Recovery


    If the situation can still not be improved after performing all the steps above, there are problems with Windows.

    Please refer to the related information about Restore PC in the instructions.

    If the situation can not be improved even after performing system recovery, please contact maintenance center.