Article ID : 00083248 / Last Modified : 17/05/2021

The Walkman battery cannot be charged.

    Important: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. If you have an older model that does not connect via USB, the steps that mention USB connection will not apply.

    NOTE: Because each of these steps represents a possible solution to this issue, check the device status after completing each step.

    Determine which of the following conditions applies to your model, and try the corresponding solution.


    Solution for Walkman with a screen

    IMPORTANT: For NW-A20/A30/A40/A50/A100/WM1/ZX100/ZX300/ZX500 Series, refer to the following FAQ: The Walkman battery cannot be charged.

    1. Connect the Walkman to a computer or AC power supply, and check the screen of the Walkman.

      The battery indicator is displayed on the screen. Nothing is display on the Walkman (the screen of the Walkman is black)
    2. Check the USB cable or AC power adapter connection.

      If you are using a USB cable If you are using an AC power adapter

      NOTES:

      • Charge the battery in an ambient temperature of between 5 ºC to 35 ºC (41 ºF to 95 ºF). If you try to charge the battery outside of this temperature range, the battery indicator may blink, and charging cannot be performed.
      • The number of times a battery can be recharged before it needs to be replaced is approximately 500 times.
      • This number may vary slightly, depending on the conditions under which you use the player. If you do not intend to use the player for over six months, charge the battery at least once during this time to maintain battery performance.
    3. Reset (Reboot) the Walkman

      For details, refer to: How to troubleshoot a Walkman player that does not turn on or function properly.

      If the problem persists even after you have reset the Walkman, the Walkman or USB cable needs to be inspected and repaired.


    Solution for Walkman without a screen

    1. Connect the Walkman to a computer or AC power supply, and check the lamp of the Walkman.

      The operation lamp (OPR) is lit up. The operation lamp is turned off.
    2. Check the USB cable or AC power adapter connection.

      If you are using a USB cable If you are using an AC power adapter

      NOTES:

      • Charge the battery in an ambient temperature of between 5 ºC to 35 ºC (41 ºF to 95 ºF). If you try to charge the battery outside of this temperature range, the battery indicator may blink, and charging cannot be performed.
      • The number of times a battery can be recharged before it needs to be replaced is approximately 500 times.
      • This number may vary slightly, depending on the conditions under which you use the player. If you do not intend to use the player for over six months, charge the battery at least once during this time to maintain battery performance.
    3. Check the terminals of the Walkman

      If the terminals are not connected to each other properly, the Walkman may not be able to charge. Please make sure to keep the Walkman terminals clean.

      For waterproof Walkman model, wet a soft brush such as toothbrush with water and wipe the moisture off, for details check the following video:



      Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    4. Reset (Reboot) the Walkman

      For details, refer to: How to troubleshoot a Walkman player that does not turn on or function properly.

      If the problem persists even after you have reset the Walkman, the Walkman or USB cable needs to be inspected and repaired.