Camera Troubleshooting Guide

• Frequently Asked Questions for camera battery

• Unable to turn on or no power when battery is inserted into camera

  • Re-insert the battery into the camera properly.
  • Check the contact points at the battery and camera for any dirt. Use a blower to try removing the dirt.
  • Try another battery.
  • If all above does not work, you may need to send camera for service.

• Camera battery door is damaged or broken

  • Your camera may need to be send for service. Contact our service center for more information.

• The overheating warning icon appears on the camera or camcorder during continuous or multi-burst recording

• The camera does not focus using the autofocus (AF) setting
• How to identify back or front focus issues
• The camera does not recognize the lens and an error message is displayed.
• A-mount and E-mount compatibility
• What is the difference between the LA-EA1, LA-EA2, LA-EA3, LA-EA4 and LA-EA5 lens mount adapters?
• What is lens fungus and how I can prevent damage to my camera lens?
• How to clean dust or dirt from the inside of the lens

Creators’ App articles

• Migrating from Imaging Edge Mobile to Creators' App

  If camera system software updates prevent you from using an existing Imaging Edge Mobile, you will need to migrate to Creators' App for the camera. Creators' App improves upon Imaging Edge Mobile functionality by adding new features such as cloud storage, the Discover site for interacting with other content creators, and support for future camera system software updates. After updating the camera system software, install Creators' App and set up a connection as described in "If you did not set up a connection initially."
  

  Applicable models: ILCE-7RM5 (Ver. 2.00 or later), ILCE-7M4 (Ver. 2.00 or later), ILME-FX3 (Ver. 3.00 or later), ILME-FX30 (Ver. 2.00 or later)

  • To migrate from Imaging Edge Mobile to Creators' App by applying a software update to the camera, you must first update Imaging Edge Mobile to the latest version (Ver. 7.7.2 or later).
  • If you are using an iPhone/iPad, restart your iPhone/iPad (turn the power off and then turn it back on again) after updating the camera, and then connect the camera to Creators' App.

  
• Frequently Asked Questions

Shooting Tips articles

• Shooting tips
• Continuous shooting tips for the ILCE-1 camera
• Flash shooting tips for the ILCE-1 camera
• Wireless flash information and tips
• Movie recording basics

• The memory card is not recognized by the camera.
• Mastering the Memory Card for your Sony Camera - Storage, Tips, Compatibility, and Data Recovery
• SD and CFexpress memory card information for video recording with Alpha cameras
• Can data or images that have been erased from a memory card or USB storage device be recovered?

Note: Not all cameras support USB Streaming feature, check your camera's Help Guide to determine if USB Streaming is available for your model.

Manuals are posted on your model support page.

• What is the difference between the Imaging Edge Webcam software and the USB Streaming function?

• Movement is not smooth in the video.

  For smooth movement, try (Auto Mode).

  To set (Auto mode),

  • For Interchangable Lens Cameras: Set the mode dial to (Auto Mode).
    
  • For ZV-1F: Go to MENU → (Shooting) → [Shooting Mode] → [Shoot Mode] → [Intelligent Auto].
  • For other models, please refer back to the product's help guide for setting details Manuals are posted on your model support page.

• During use, the video is suddenly cut off. The camera is hot to the touch.

  The camera turns off automatically when the temperature of the camera body rises beyond a certain point. If you will be using the camera for an extended period of time, use (Auto Mode). On a camera with an [Auto Power OFF Temp.] setting, selecting the [High] setting will extend the length of time you can use the camera continuously.

  To set (Auto mode),

  • For Interchangable Lens Cameras: Set the mode dial to (Auto Mode).
    
  • For ZV-1F: Go to MENU → (Shooting) → [Shooting Mode] → [Shoot Mode] → [Intelligent Auto].
  • For other models, please refer back to the product's help guide for setting details Manuals are posted on your model support page.

• How to use your Alpha or DSC camera as a webcam to live stream with the USB streaming function
• How to use a Sony camera as webcam with the Imaging Edge Webcam software
• How to use your Alpha or DSC camera to live stream using the HDMI port