If you can't connect your audio device or home theater system using the BRAVIA Connect app, check the instructions below depending on when the connection fails.
1: The device isn't found in the BRAVIA Connect app during the initial setup
- Refer to this article: Bluetooth pairing fails (BRAVIA Theatre Quad, BRAVIA Theatre Trio, BRAVIA Theatre Bar 9, BRAVIA Theatre Bar 8, BRAVIA Theatre Bar 7).
2: The app doesn't respond even when the smartphone is close to the soundbar or home theater system
- Bring your smartphone as close to the device as possible. Depending on where you hold the smartphone, you may not be able to establish a connection. For details, see the information displayed in the BRAVIA Connect app.
3: The Bluetooth pairing fails
- Refer to this article: Bluetooth pairing fails (BRAVIA Theatre Quad, BRAVIA Theatre Trio, BRAVIA Theatre Bar 9, BRAVIA Theatre Bar 8, BRAVIA Theatre Bar 7).
4: The network settings fail (for wired LAN connections)
- Make sure your smartphone and soundbar/home theater system are connected to the same network.
5: The network settings fail (for wireless LAN connections)
- Make sure your smartphone and soundbar/home theater system are connected to the home network.
- If the wireless connection setting is OFF on the soundbar or home theater system, turn it on. For details, refer to your device's Help Guide.
- If the issue persists:
- If the app shows a Wi-Fi connection failure, refer to this article: The soundbar or home theater system cannot connect to a wireless LAN (Wi-Fi) network.
- If the app requests a Wi-Fi password without showing the connection failure message, try the following workarounds:
- Check how many devices are connected to your router—they may exceed the recommended limit.
- Update your router's firmware.
- Restart your router.
- Adjust your router's multicast communication settings.
- For details, refer to this article: The network connection on my soundbar or home theater system is unstable.
6: The device registration fails in the BRAVIA Connect app
- Refer to this article: I can't register my device in the BRAVIA Connect app.
7: The connection fails after selecting the registered device
- Refer to this article: My registered device can't connect to the BRAVIA Connect app.