Sony
Sign in
  • Register Product Warranty
  • Registered Products
  • Newsletter Subscription
  • My Sony Benefits

Search History

Products

Support

      • TVs
      • Home Theatre & Soundbars
      • Blu-ray Disc & DVD Players
      • Headphones
      • Portable Audio Player
      • High-Resolution Audio
      • Wireless Speakers
      • 360 Reality Audio
      • Audio Systems
      • Audio Components
      • Digital Voice Recorders
      • Home Theatre & Sound Bars
      • Microphones
      • Gaming Gears
      • Interchangeable-lens Cameras
      • Lenses
      • Compact Cameras
      • Vlog Cameras
      • Handycam® Camcorders
      • Action Cam
      • Cinema Line Cameras
      • Camera Accessories
      • Creators’ Cloud 
      • Camera Remote SDK
      • Smartphones
      • Car Audio
      • Memory Cards, Storage & Cables
    • All Products
      • All Products
    • Professional Products & Solutions
      • Professional Products & Solutions
  • Store
  • PlayStation
  • Support
    • Sony Group Site
      • Sony Group Site
    • Sony Design
      • Sony Design
    • Sony Professional
      • Sony Professional
    • PlayStation
      • PlayStation
    • Sony and the Environment
      • Sony and the Environment
    • Sony Pictures
      • Sony Pictures
    • Sony Music
      • Sony Music

Sony Support

Audio & Video

    Where is the model name located on my product

    All

    Firmware / SoftwareManualsQuestions & Answers
    Important Information

    Select your product type

    • Headphones

    • Home Video

    • Sound Bars & Home Theater Systems

    • Audio Components

    • Portable Music Players

    • Speakers

    • Audio Systems

    • Radios

    • Digital Voice Recorders

    • Boomboxes

    Recommended Articles

    Find what you are looking for...manuals, firmware, drivers, specifications and more
    Benefits for using Sony | Headphones Connect app
    Headphones Troubleshooting Guide
    Sound Bar Troubleshooting Guide
    Wireless Speaker Troubleshooting Guide
    Protecting the Headphones from accidents or malfunction caused by water / dirt / foreign objects when charging
    Always update to the latest Software / Firmware version to enjoy the latest features & better performance!

    Models: 1164

    • Popularity
    • Alphabetical (A to Z)
    • Alphabetical (Z to A)
    • WF-1000XM4
      Firmware / SoftwareManualsQuestions & Answers
    • WF-1000XM5
      Firmware / SoftwareManualsQuestions & Answers
    • LinkBuds S / WF-LS900N
      Firmware / SoftwareManualsQuestions & Answers
    • WH-CH520
      Firmware / SoftwareManualsQuestions & Answers
    • WH-1000XM5
      Firmware / SoftwareManualsQuestions & Answers
    • WH-1000XM4
      Firmware / SoftwareManualsQuestions & Answers
    • WF-1000XM3
      Firmware / SoftwareManualsQuestions & Answers
    • WF-C700N
      Firmware / SoftwareManualsQuestions & Answers
    • HT-G700
      Firmware / SoftwareManualsQuestions & Answers
    • HT-S100F
      Firmware / SoftwareManualsQuestions & Answers

    Important Information

    • Notice to customers using the wireless headset SBH56, Xperia Ear XEA10, Xperia Ear Duo XEA20 and Xperia Touch G1109
    • Notice to customers using Wireless Stereo Headset, WI-SP510 - Updated on 25th Nov 2021
    • End of support notification for products using the Windows 7 operating system
    • Notification for connection issue of WF-1000XM3 and Apple devices using iOS13.1
    • Termination of displaying disc-related information using Gracenote database on certain Blu-ray Disc players and Blu-ray Disc Home Theater systems
    • Windows 10 information - updated on 6th July 2015
    • Notice of end of support for hardware and software products running on Windows XP

    Questions & Answers

    • How do I register a Sony product?
    • Useful information about Walkman.
    • How can I compare Sony product specifications?
    • Sound Bar Troubleshooting Guide
    • How to check the Device Manager for proper installation of the portable audio driver.
    • Register your product

      Get access to all information, keep your product up to date and enjoy great deals

    • Support Community

      A place where you can find solutions and ask questions

    • Contact support

      Contact our Support team

    • Repair & Warranty

      Book, track or maybe even avoid a repair

    • Support by Sony (Mobile App)

      Never miss an update again! Find information and receive instant notifications about your product

      Get it on Google PlayDownload on the App Store

    Videos

    [VIDEO] Bluetooth Series - How to pair devices
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Connecting to a Windows computer or Mac
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication)
    > Watch this video in the article
    [VIDEO] Bluetooth Series - Essential troubleshooting
    > Watch this video in the article

    Please accept Youtube cookies to watch this video

    Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.

    Find a Store

    • See Our Locations

    Support

    • Sony Extended Warranty (SEW)
    • Online Help
    • Support Community
    • Book Service Appointment
    • Track Repair Status
    • Warranty Registration
    • Service Charges

    Experience Story

    • Sony Store Online
    • Sony Store Shopee
    • Sony Store Lazada

    News & Info

    • Press Center
    Malaysia
    • Professional Products & Solutions
    • Company Info
    • Careers
    • Contact Us

    Subscribe on YouTube

    Visit us on YouTube

    Like us on Facebook

    Visit us on Facebook

    Follow us on Instagram

    View on Instagram

    Follow us on Twitter

    Tweet

    Visit us on Twitter

    Follow us on TikTok

    View on TikTok


    Sony Group Portal Site Sony Group Portal Site

    • TERMS & CONDITIONS
    • PRIVACY POLICY
    • PERSONAL DATA PROTECTION NOTICE
    • NOTIS PERLINDUNGAN DATA PERIBADI

    COPYRIGHT © 2023 SONY MALAYSIA (COMPANY NO.: 16202-H). ALL RIGHTS RESERVED.