Refer to the following questions and answers:
Q: Cannot create a group.
- Check if the device is compatible with Music Center（SongPal）.
The list of compatible devices is shown in the page below:
Which speakers and other audio devices are compatible with Music Center (SongPal)?
- If a device is connected via Bluetooth, a group cannot be created.
Establish a network connection, then try to create a group.
Q: The group created last time has been removed.
A: Establish a network connection, then try to create a group. A created group will be deleted after a group playback.
Create a group with Music Center（SongPal） each time you play back.
How to create a Multi-room group of audio devices using Music Center(SongPal)?
Q: A group name edited with Music Center（SongPal） is not displayed in Windows Media Player.
A: DLNA applications that are not compatible with multi-room group playback do not display any group names and do not play back any groups.To perform group playback with a PC, use the latest version of Media Go.
Q: After creating a group with Music Center（SongPal）, when trying to perform Cast, devices are separately displayed on the Cast application for a while.
A: It is affected by the cache of Music Center（SongPal）. Clear the cache of Music Center（SongPal） before creating a group with it.
NOTE: The cache clear procedure varies depending on your mobile device.
Q: When trying to play back on Media Go, nothing is displayed but groups.
A: To play back individually with Media Go, disband groups using Music Center（SongPal）.
NOTE: To disband a group using Music Center（SongPal）, press and hold the icon to move to the outside.