Article ID : S500030336 / Last Modified : 11/04/2018

Why can't the web file content be displayed in the thumbnail view after installing Windows® XP Service Pack 1 (SP1)?

    Why can't the web file content be displayed in the thumbnail view after installing Windows® XP Service Pack 1 (SP1)?

    Due to the specifications of Windows® XP Service Pack 1 (SP1) to improve stability and provide better performance, the following types of files cannot be shown in the thumbnail view after the installation of SP1.

    .HTML files
    .XML files
    .EML files (Internet E-mail massages)
    .NWS files (Internet News messages)

    For more information, please refer to the following solution in Microsoft's technical support website.

    Article ID: Q327833
    Last Modified: September 09, 2002
    Title: Cannot View Web Content Files in Thumbnails View