Article ID : S500025966 / Last Modified : 11/04/2018

Why is the battery not charging even though the IC recorder is connected to a USB port of the computer?

The battery is not charging even though the IC recorder is connected to a USB port of the computer.

    In the following cases, it will not be possible for you to charge the battery.

    • System requirements of the computer have not been met.
      A USB hub or a USB extension cable is used.
      Connecting the IC recorder with a USB hub or a USB extension cable is not guaranteed. Connect the IC recorder directly to the computer.
    • More than two USB devices are connected to the computer
      Connecting more than two USB devices to the computer is not guaranteed. Connect only the IC recorder to the computer.
    • The computer is turned off.
      After turning on the computer, connect the IC recorder.
    • Playing back messages or files using the built-in speaker
      While playing back messages or files using the built-in speaker, you cannot charge the battery. Stop the play back, and then connect the IC recorder to the computer.
    • or is flashing on the display window on the IC recorder.
      While or is flashing instead of the remaining battery/charging indicator, the battery cannot be charged.
      Charge the battery in an environment with a temperature of from 5 Celsius degree to 35 Celsius degree.

    If the battery charge does not start even after checking the above, a connection error might be a cause. Please check the connection to the computer with the steps below.
    • Remove the IC recorder from the computer and connect it again.
    • When the computer has two or more USB connectors, try to connect to another USB connector.
    • Remove the IC recorder from the computer, restart the computer and connect it again.

    Note:
    While charging the battery, CONNECTING and the charging indicator are displayed in an animation.
    When the charging indicator indicates FULL , battery charge is completed. (Charging time: approx. 4 hours.)