Article ID : S500025520 / Last Modified : 11/04/2018

Why can't the product key be entered at the time of Windows® installation?

    The product key cannot be entered at the time of Windows® installation.

    Due to the specifications of Windows®, there are some characters that cannot be entered on the product key entry window of Windows®.
    The product key should consist of alphabets and numerics only.

    Please check the characters that are entered when this symptom occurs.