My Sony Frequently Asked Questions (FAQ)

General FAQs

If you are not able to find an answer to your question or have any feedback, reach out to us by completing this online form and we will contact you within 5 working days.

 

Q: What is My Sony?

A: My Sony is an exclusive program which allow our members to track and manage their Sony product(s) and warranty as well as receive updates on Sony’s latest happenings.

 

Q: What are the benefits of joining My Sony?

A: When you register with My Sony you get additional 3 months warranty (except for BRAVIA, Projector, accessories and PlayStation) as well as receive latest product information and promotions in our eNews. Other member exclusive benefits exclusive invitations to product launches and events.

 

Q: How do I become a My Sony member?

A: You can register to be a My Sony member here. You can either register without a Sony product or by simply registering your Sony product online, you automatically become a My Sony member. Once you submit your registration, you will be contacted via email on your successful registration.

 

Q: Why do I need to provide NRIC or Passport number?

A: s there can be instances of customers sharing the same name, the NRIC number will be used as a unique identifier in instances such as invitations to events or redemption of prizes, etc. We understand the confidentiality of your information, and Sony Malaysia takes security of your data as our highest priority. All personal information will be held with the highest confidentiality. You can read more on Sony's Data Protection policy.

 

Q: Is there any membership / subscription fee?

A: No, membership is FREE and it is for life.

 

Q: Does my membership expire automatically when my warranty expires?

A: No, membership is for life even when your warranty expires. Your membership will only expire if you terminate it.

 

Q: What if I forget my My Sony ID?

A: You can request for your My Sony ID to be sent to your email that was used when you first registered for your e-Warranty.

 

Q: What if I forget my password?

A: You can request to reset your password here .

 

Q: I entered an email address during registration but I’m getting an error message "invalid email address"

A: Ensure that your email does not contain any symbols / special characters such as – (hyphen), # (hashtag), ‘ (apostrophe). In addition, ensure that your keyboard is in the correct language.

 

Q: How to choose your My Sony password?

A: Your password should be made up of letter and/or numbers between 8 to 20 characters long. Must contain one lower case letter, one upper case letter, one number and one special character without space (e.g. soNy_1234#).

 

Q: How do I update my personal profile?

A: Login to My Sony and click My Preferences > Edit My Profile to update your personal information.

 

Q: What if I change my Email Address?

A: The Email Address which was used to create your My Sony accounts is your My Sony ID and it cannot be changed.
However, if you will like to update your Email Address to receive our latest news and promotions, you can login to your account and updating it under "My Personal Information" > "Edit My Profile".

 

Q: What should I do if I wish to receive Sony email communications or re-subscribe to receive Sony email communications?

A: By default, when you become a My Sony member, you will receive Sony email communications. If you have unsubscribed previously and wish to re-subscribe, login to My Sony with your My Sony ID and password. On the top menu, click on eNewsletter Subscription, tick the checkbox and click submit. Do note that no email acknowledgement receipt will be sent.

 

Q: How do I ensure Sony email communication reaches my inbox and not my spam folder?

A: To receive Sony email communication at all times, please save our email address (we8master.somas@ap.sony.com) to your email contacts.

 

Q: How can I register my warranty online?

A: You can register warranty for your product here.

 

Q: Who can I contact if I did not receive My Sony Welcome Email?

A: You can contact our Sony customer care consultant at 1300-88-1233 from Monday to Friday (9 am – 6 pm), excluding Public Holiday for assistance.
Alternatively, you can reach out to us by completing this online form and we will contact you within 5 working days.

 

Q: I have other questions not found here. Who can I contact?

A: You can contact our Sony customer care consultant at 1300-88-1233 from Monday to Friday (9 am – 6 pm), excluding Public Holiday for assistance.

 

E-Warranty FAQs

Q: What is the difference between E-Warranty and the warranty that is registered by post?

A: Sony only recognizes products* that are registered online thru e-Warranty to be valid. Warranty that is sent by post will not be accepted. We recommend all customers to register your newly bought products* with us here.
*Only for Sony products bought in Malaysia

 

Q: I’ve registered my E-Warranty, why did I not receive my Warranty Certificate?

A: For e-Warranty, there is no certificate. Upon registration of your e-Warranty, you will receive an email confirming your successful registration and you can proceed to login to your My Sony account to view and track your warranty status.

 

Q: When I register an E-Warranty for a Sony product, will I automatically become a My Sony member?

A: Yes, your e-Warranty is tied to your My Sony account and as a member we are giving you additional 3 months warranty.

 

Q: If I send in my warranty application card to Sony to register my product by post, will I automatically become a My Sony member too?

A: As warranty is only applicable for online registration, you automatically become a My Sony member when you register your e-Warranty successfully.

 

Q: Can I register more than one product on My Sony site?

A: Yes, My Sony allows you to register all of your Sony products* under one My Sony ID. We also recommend you to do so for insurance purposes. If you are an existing My Sony member, you can login here and click My Products > Register New Product.

*Only for Sony products bought in Malaysia.

 

Q: During E-Warranty registration, I am asked to submit my product Serial Number. Where can I find this information?

A: The Serial Number is normally found on the back or underside of your product. If you still have trouble locating your Serial, you can refer to our guide here.

 

Q: Can I register an E-Warranty for my Sony Broadcast and Professional products?

A: At this moment, e-Warranty is available for only consumer products. However, we may add more products to e-Warranty coverage in the future.