Article ID : 00224195 / Last Modified : 04/08/2019

Some buttons do or do not respond when using the remote control.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    For other remote control issue, refer to TV remote control not operating properly or not responding at all.

    The supplied remote uses Bluetooth communication. You can change channels and volume without pointing it at your TV. However, there are still some functions, such as turning on your TV, that use infrared and requires you to point the remote at your TV.