Service Charges

    One of the most important factors to consider when repairing your Sony product is service charges. You'll want to know what you're paying for and we've created a simple guide to service charges for servicing Sony products.

    **The below labor charges are excluding part price

    CONSUMER ELECTRONICS PRODUCTS SERVICE LABOUR CHART

    (Effective from 1st December 2021)

    ProductsContents of RepairLevel 1 Charge (RM)Level 2 Charge (RM)
    TV - LCD / LEDBelow 40 inches60.00120.00
    TV - LCD / LED40 inches & above90.00150.00
    TV - LCD / LEDAbove 60 inches180.00250.00
    TV - CRTBelow 29 inches60.00120.00
    TV - CRT29 inches & above90.00150.00
    TV - PROJECTION-100.00200.00
    TV - PLASMA-100.00200.00
    VIDEO PLAYER / RECORDERVCR / DVD / HDD / USB40.0060.00
    AUDIO SYSTEMHome Theater / Hi-Fi50.00100.00
    AUDIO PLAYERPortable Media / Mini Hi-Fi40.0060.00
    CAR AUDIO-50.00100.00
    COMPUTER NOTEBOOK / DESKTOP (Vaio)-70.00100.00
    COMPUTER - Tablet-60.00100.00
    PLAYSTATION (Malaysia model only)-60.00100.00
    PLAYSTATION - PS5 (Malaysia model only)-60.00110.00
    ALPHA APS-C SENSOR-80.00120.00
    E-MOUNT & A-MOUNT ALPHA FULL FRAME SENSOR-90.00150.00
    NORMAL LENS-60.00100.00
    LENS (G & CARL ZEISS)-100.00180.00
    G MASTER LENS-120.00200.00
    LENS (ABOVE 300MM)-180.00250.00
    DIGITAL STILL CAMERA-60.00100.00
    DIGITAL PHOTO FRAME/ PRINTER-60.00100.00
    VIDEO CAMERA RECORDER-60.00100.00
    DI ACCESSORIES-60.0080.00
    GENERNAL ACCESSORIES-40.00-
    Sevice TypeDistanceLevel 1 Charge (RM)Level 2 Charge (RM)
    ON-SITE HOME SERVICES
    (for Television & Audio System-Home Theatre)
    Within 50km from nearest Service Centre Location30.0030.00
    ON-SITE HOME SERVICES
    (for Television & Audio System-Home Theatre)
    More than 50km from nearest Service Centre Location50.0050.00
    REPAIR PICK-UP SERVICES-
    (available for in-warranty and out-warranty)
    Within 50km from nearest Service Centre Location30.0030.00
    REPAIR PICK-UP SERVICES
    (available for in-warranty and out-warranty)
    More than 50km from nearest Service Centre Location50.0050.00
    • Level 1 refers to Repair with Least Disassembly for Functional Maintenance/ Checking or Software / Firmware Uploading
    • Level 2 refers to Repair with More Disassembly for Part Replacement or Specification Adjustment / Alignment (including performing Level 1)

    IMPORTANT NOTE

    Sony Product Warranty Repair Requirement

    Sony Product MUST have Online Warranty Registration Status; or Original Proof of Purchase, presented at Sony Service Centre during repair job registration.

    For Outdoor Home Service, this MUST BE presented to Sony Technician for verification prior to the repair.

    Sony Product Warranty Repair Coverage DOES NOT INCLUDE:

    • Defects due to commercial use; acts of God; damaged through any external force or impact or misuse that is not stated in the product’s design feature/specification; technology limitations and third party's modification, tamper repairs, connectivity & software;
    • Technical assistance for system hardware or software in setting up, installation, recovery, reformat and usage;
    • Software/firmware update. Customer to do self-help downloads from online support website;
    • Routine Cleaning, Preventive Maintenance, Installation, Connection Setup.

    Appropriate charges shall impose for these services required.

    Sony Product Internal Memory or Data & External Party Loaded Software Handling

    Customer is SOLELY RESPONSIBLE to BACKUP/SAVE product internal data/memory/ installed software that may have stored or preserved on the Sony Product. It is likely that such data/memory/installed software will be lost or reformatted during service and Sony SHALL NOT AT ANYTIME OR WHATSOEVER BE RESPONSIBLE OR LIABLE for any damage to or loss of such content/memory data and/or software.

    Customer will be requested to SIGN a REPAIR ACCEPTANCE FORM before Sony can proceed with the quoted repair.

    Out-Of-Warranty Repair - Service warranty coverage period

    Any parts replaced at the repair shall be guaranteed against material defects and/or workmanship for three (3) months from the date of collection.

    Sony will, at its option, repair the product using new or refurbished parts; or replace the product with a new or refurbished product.

    Sony reserves the right to retain replaced or exchanged defective part/product for investigation & proper environmental disposal.

    Level 1 or Level 2 Repair Charges

    Sony will impose the appropriate Level Repair Charges in according to the repair effort and time taken needed to perform the repair till completion.

    Sony reserved the right to impose DOUBLE the Level Repair Charges if the Product is inspected to have third party's modification or tamper repairs before.

    Travelling Charges (for On-Site Home Service & Repair Pickup Service)

    Stated Transport Charge shall be imposed as travelling and administration fee on top of the labour and spare parts charges.

    Outdoor Home Service is scheduled by appointment available at Company Business Hours.

    Repair of Oversea or Parallel Imported Sony Product (which is NOT Officially Marketed by Sony Malaysia)

    Additional 50% of the stated service labour charge shall be imposed. Customer shall borne additional expenses (related to courier, insurance, administration and oversea repairing charges) the event the Sony Product requires repair from country of origin or Japan.

    Deposit Fee & Estimation Fee

    RM40 shall be imposed as deposit upon customer agree to check-in the Out-Warranty Sony Product to Service Centre.

    RM40 shall be imposed as Out-Warranty Inspection Fee in the event customer reject to proceed with the quoted repair.

    Deposit payment upon confirmation of quotation prior to repair shall be at the discretion of the Company

    Disposal Action on Uncollected/Reclaimed Sony Product

    Sony Product that is not collected/reclaimed by customers for whatever reason(s) after three (3) months from the date of collection notification either through written or verbal from Sony Service Center shall be disposed off at the absolute discretion of the Company. No customer claim shall be allowed after the product is disposed.