Article ID : 00204270 / Last Modified : 25/10/2022Print

Tourist Limited Warranty

    Sample of Tourist Limited Warranty (TLW) Card

    IMPORTANT NOTICE

    Please read this document carefully because it contains very important information about limited warranty conditions for the Sony product that may apply to you.

    Q1: What is the TLW (Tourist Limited Warranty)?

    The TLW is a warranty that is issued* to customers at the point of purchase when they purchase selected products out of their country/area of residence.

    * Please see Q2.

    Q2: Who issues the TLW?

    The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Customer Interaction Centre for the most updated information.

    Q3: What are the terms of the TLW?

    Please click here to view the latest Terms and Conditions of the Tourist Limited Warranty.

    Q4: What products are applicable for TLW?

    Please contact our Customer Interaction Centre for the most updated information.

    Q5: Is the TLW valid in all countries/areas?

    No, the TLW is only valid in the Sony Companies in selected countries/areas. The TLW is often mistaken as an International Warranty that is valid in Sony Companies worldwide. Please note that this is not the case. The TLW is only valid in:

    Region Country/Area Sony / Authorised Service Centers
    Asia Pacific Australia SONY AUSTRALIA PTY. LTD.
    New Zealand SONY NEW ZEALAND LTD.
    South Africa SONY MIDDLE EAST AND AFRICA FZE
    Singapore SONY ELECTRONICS (S) PTE. LTD.
    Malaysia SONY (MALAYSIA) SDN. BHD.
    Hong Kong SONY CORPORATION OF HONG KONG LTD.
    Korea SONY KOREA CORPORATION
    Philippines SONY PHILIPPINES, INC
    Thailand SONY THAI CO. LTD.
    Taiwan SYNVISION TECHNOLOGY SERVICE CORP.
    India SONY INDIA PVT. LTD.
    Indonesia P.T. SONY INDONESIA
    UAE JUMBO ELECTRONICS PVT. LTD
    Qatar MODERN HOME
    Bahrain ASHRAF'S
    Lebanon SONY MIDDLE EAST AND AFRICA FZE
    Japan Tokyo SONY SERVICE STATION AKIHABARA
    Osaka 1F NAMBA TSUJIMOTO NISSEI BUILDING
    Okinawa SONY SERVICE STATION NAHA
    Europe Belgium SONY BELGIUM
    Switzerland SONY EUROPE LIMITED, WEYBRIDGE
    Germany SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG DEUTSCHLAND
    Denmark SONY NORDIC (DENMARK), FILIAL AF SONY EUROPE LIMITED
    Spain SONY EUROPE LIMITED, SUCURSAL EN ESPAÑA
    Portugal SONY EUROPE LIMITED, SUCURSAL EM PORTUGAL
    Austria SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG AUSTRIA
    Greece SONY EUROPE LIMITED, Δ.Τ. "SONY HELLAS"
    France SONY FRANCE, SUCCURSALE DE SONY EUROPE LIMITED
    Finland SONY EUROPE LIMITED, SUOMEN SIVULIIKE
    Italy SONY EUROPE LIMITED, SEDE SECONDARIA ITALIANA
    Norway SONY NORDIC (NORWAY), A BRANCH OF SONY EUROPE LIMITED
    The Netherlands SONY BENELUX, A BRANCH OF SONY EUROPE LIMITED
    Sweden SONY NORDIC (SWEDEN), FILIAL TILL SONY EUROPE LIMITED
    United Kingdom SONY UNITED KINGDOM AND IRELAND, A DIVISION OF SONY EUROPE LIMITED
    Russia CJSC “SONY ELECTRONICS” REPRESENTATIVE OFFICE
    Ukraine SONY OVERSEAS S.A. REPRESENTATIVE OFFICE
    Latin America Puerto Rico SONY ELECTRONICS INC.
    Panama SONY INTER-AMERICAN, S.A.
    Chile SONY CHILE LTDA.
    Costa Rica Phone: 0-800-507-1007
    Ecuador Phone: 1-800-007669
    El Salvador Phone: 800-6148
    Guatemala Phone: 01-800-2990001
    Honduras Phone: 800-2791-9266
    Nicaragua Phone: +505-2268-0518 / 1-800-507-0011
    Mexico SONY ELECTRONICS DE MEXICO S.A. DE C.V.
    North America U.S.A. SONY ELECTRONICS INC.
    Canada SONY OF CANADA LTD

    To obtain warranty service based on the terms and conditions mentioned below, this card must be filled in and authenticated by the dealer from whom you purchased this Sony product.

    The issuer indicated on the face of this card ("Sony") warrants this Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:

    For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in this card or other facilities designated by the Contacts listed in this card ("Sony's Repair Facility(ies)"). Any parts replaced under this limited warranty will become the property of Sony.

    To receive the warranty services, the defective products, together with this warranty card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on this warranty card.

    This limited warranty covers only the hardware components packaged with this Sony product and does not cover any software products whether or not contained in this Sony product. This limited warranty does not cover technical assistance for hardware or software usage. This limited warranty does not cover consumables (such as batteries), cosmetic damage, and damage due to excessive heat, power surges and abnormal voltage), misuse (such as failure to install, use or maintain the product in accordance with Sony instructions), abuse or negligence. This limited warranty is valid only if the product has not been tampered or altered in anyway. This limited warranty does not extend to any modification, conversion and alteration of this Sony products to meet local electrical conditions, safety standards and broadcasting systems. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product.

    Sony reserves the right to change the location of the Sony's Repair Facilities at its sole discretion. It is your responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is likely that such data, Software or other materials will be lost or reformatted during service and Sony will not be responsible any such loss or damage. It should also be noted that the warranty service may take longer time in countries/area where the product is not sold locally, due to the availability of service information and/or repair parts. Use and repair of certain products may be prohibited by radio control regulations, safety standards or otherwise in some countries/areas. Warranty service is not available in such countries/areas.

    Except to the extent prohibited by applicable law, no other warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose, shall apply to this Sony product; under no circumstances shall Sony be liable for loss of profits, special, indirect or consequential damages sustained in connection with this Sony product.

    This limited warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction.


    IMPORTANT: This warranty card will not be re-issued.

    • Step 1: Please request from dealers for this warranty. For purchases made in Malaysia Sepang International Airport*, you will automatically receive this warranty.
    • Step 2: Fill in the particulars in the Tourist Limited Warranty. DO NOT send this card to Sony Malaysia.
    • Step 3: Please bring along your warranty when you send in your products for repair.

    Note : Please keep your Original Purchase Receipt and present it for verification upon request.

    * If you wish to convert your Tourist Limited Warranty to a Malaysian Domestic Warranty, please contact our Customer Interaction Centre at : 1300 - 88 -1233. Operation hours: 9am to 6pm (Mon to Fri, except public holidays) or Email Us