Article ID : 00114492 / Last Modified : 02/04/2019

The Android TV™ is not being detected as a Chromecast built-in (Google Cast) device or the Android TV is detected but the connection fails.

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Check the steps below if any of the following occurs:

  • The Android TV is not being detected as a Chromecast built-in device. 
  • The Cast icon is not displayed on the mobile device.
  • The Cast icon is available on the mobile device and the TV model is detected but Cast does not work.
  • The Cast icon is available on the mobile device and the TV model is detected but the error message There was a problem connecting to XXX-XXXXX (Model name) appears and the connection fails.

NOTE: Each of these steps represents a possible solution to this issue. Check if the Chromecast built-in function is working after completing each step.

  1. Make sure that your device and the TV are connected to the same home network.
  2. From My Apps in the Google Play Store app, update all of the apps installed in the TV to the latest version.
  3. Make sure the Google Cast Receiver or Chromecast built-in app is not disabled in Android TV.
    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. Select Apps.
    4. Select Google Cast Receiver or Chromecast built-in.
    5. Set it to Enable.
  4. Make sure that your device and the TV have the correct time settings.
    To set the date and time of the TV, refer to the following: How to adjust the date and time
  5. Terminate the Chromecast-enabled (Google Cast-enabled) app on the mobile device, and restart it.
    NOTE: For details on how to terminate and restart apps, refer to the instructions manual of your mobile device.
  6. Temporarily turn off the mobile device, and wait approximately one minute before turning it back on.
  7. Reset the TV.
    For how to reset, refer to the following: How to restart (reset) an Android TV?
  8. Restart the wireless router. (Unplug the router, and wait approximately one minute before reconnecting the power.)