Article ID : 00150154 / Last Modified : 20/09/2018

I can't seem to pair my headphones or speakers with my computer using Bluetooth, or there is no sound even though the Bluetooth pairing succeeded.

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IMPORTANT: Not all Sony Headphones and Speakers have Bluetooth capability. To verify whether your Sony product has this function, check the specifications on the manual supplied with the product.

According to your computer setup (operating system, speakers configuration, etc.), the procedure you have to go through in order to successfully pair your headphones or speakers with your computer - and hear sound through them - will vary.

NOTES:

  • Make sure that the volume level on the computer is turned up.
  • If there is still no audio, try pairing the headset or speaker to another computer or to a cellular phone that has Bluetooth audio streaming capabilities and supports the Advanced Audio Distribution Profile (A2DP).

How to pair and use the headphones or speakers with a computer using Windows 7

  1. Have the headphones or speakers enter the pairing mode.
    NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.
  2. Allow approximately 20 seconds for the computer to detect the Bluetooth device.

    NOTE: When using a new computer and the Bluetooth headphone/speaker will not connect to the computer after performing the steps above, download the most recent Bluetooth driver. For assistance with updating the Bluetooth driver, contact the computer manufacturer.

  3. Once the computer detects the devices, it will then automatically proceed to installing the driver, after which the device will be added to the computer's list of devices.
  4. When the model appears in the device list, double-click on them.
  5. A window should then open up with 2 options:
    • Listen to music
    • Forward VoIP Calls to Handsfree
    bluetooth connection option
  6. Select Listen to music.
    bluetooth connected

    The connection should be made after a few seconds, and should then be indicated by a green tick next to a Bluetooth connection established message. At this point, your Bluetooth device is paired and connected to your Windows 7 computer. However, according to your speakers setup, you might not hear sound coming from the Bluetooth headphones/speakers yet. If that's the case, go through the following additional steps below to set them as the default speakers.

  7. Right-click the Volume mixer, represented by a speaker icon in the system tray, and select Playback devices.

    Image

  8. Right-click the Bluetooth Headphones or Bluetooth speakers in the list of devices.

    Image

  9. Select Set as Default Device.
  10. Finally, click Apply, then OK.

How to pair and use the headphones or speakers with a computer using Windows 8 or 8.1:

  1. Have the headphones or speakers enter the pairing mode.
    NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.
  2. Press the Windows Key on the computer and type add bluetooth device. On the right hand side, select the Settings category.
  3. In the Devices window, click Add a device.

    Image

  4. Locate the headphones model, from the list of devices and select it.
  5. After the computer has loaded the device and the drivers for the headphones, you should see that the device has been connected successfully.

How to pair and use the headphones or speakers with a computer using Windows 10:
 

  1. Have the headphones or speakers enter the pairing mode.
    NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.
     
  2. To turn on Bluetooth on your computer, select action center Image on the taskbar.
    Image
     
  3. Select Bluetooth.
  4. Select Connect in action center.
    Image
     
  5. Select the headphones/Speakers.
  6. Follow the on screen instructions that might appear.

How to pair and use the headphones or speakers with a computer using MacOS X:

  1. Have the headphones or speakers enter the pairing mode.
    NOTE: For how to enter the pairing mode on your Bluetooth device, refer to the manual supplied with the product.
  2. Click the Bluetooth tray icon, then select Set Up Bluetooth Device... from the drop down menu.

    Image

  3. Locate the headphones/speakers model, from the devices list and click Continue.
  4. After a few moments, you should see that the device pairing has completed successfully. Continue by clicking on Quit.
  5. To use the headphones/speakers as the default audio device, click the Bluetooth tray icon and hover over the headphones/speakers model option. Then, select Use as Audio Device.
  6. Next time user adjusts the volume in the menu bar or plays audio content, the computer will automatically connect to the headphones/speakers.