Product Reviews

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your SA-SW3, and happy with the quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties claiming your cashback promotion.

Please contact us directly using the following link so that we can check this matter further and provide the needed support: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Thank you for sharing your feedback, Ruger23.

We are very sorry to hear that our subwoofer was unable to provide the low-end performance you were looking for, especially compared to your previous setup. It is disappointing to hear that even after testing two separate units and working with our support teams, the integration with your STR-AZ5000ES didn't meet your expectations.

We aim for our "ES" ecosystem to provide a seamless, powerful experience, and we regret that we missed the mark for you in this instance. We take your comments regarding the linking performance and power output seriously, as they help us improve our future home audio products.

Thank you for giving Sony the opportunity, and we appreciate your honest feedback.

Best regards,
Gus, Sony North America Customer Support

Hi,

Thank you for your feedback.

We're sorry to hear that the SA-SW3 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please try the steps below and test again:
1. Press SW + or BASS + on the remote control of your soundbar to increase the subwoofer volume.
2. Unplug the subwoofer from the mains for 1 minute, then plug it back in.
3. Locate the subwoofer and the soundbar as close as possible.
4. If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the subwoofer and the soundbar apart from it.
5. If there is an obstacle between the subwoofer and the soundbar, move or remove it.

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that the SA-SW3 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please try the steps below and test again:
1. Press SW + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
2. Unplug the subwoofer from the mains for 2 minutes, then plug it back in.
3. Try using the subwoofer with different devices.
4. Try playing different contents.
5. Reset the subwoofer to the default settings by following the steps in the "If Wireless Transmission is Unstable" section here: https://cutt.ly/ZteGa039

Furthermore, if any further assistance is needed, please feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi DonaldNS3, thanks for taking the time to share your experience with the SA-SW3 200 W! We are glad to hear that the rich, and deep bass sound from this powerful subwoofer is enhancing the sound of your Soundbar! We hope you continue enjoying the heavy bass beats without distortion, and clear voices. Thank you for choosing Sony.
Regards,
Dominick

Hi there!

We’re so glad to hear that you're enjoying your Sony Subwoofer! Thank you for the wonderful feedback. We always strive to deliver the best experience to our customers.

The SA-SW3 has wireless connectivity, making it easy to pair with compatible devices.

Thank you for choosing Sony!
Best regards,
- Stephanie

Hi RDL520,

You made the right choice! We're glad to hear that you like the sound quality of the soundbar. Thank you for choosing Sony!

-David

Hi Customer,

Thank you for the review and we're sorry to hear what happened with your subwoofer. Press and hold the POWER button, and unplug it from the wall outlet at the same time then release the POWER button. Plug your device back into a wall outlet and try again. Make sure that your speaker has enough ventilation.

If it still won't turn on, try a different wall outlet. If the issue still occurs, repair may be required.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Mile357,

We regret to hear that you are experiencing difficulties with your SW3 subwoofer and that it is not powering on as expected. This is definitely not the buying experience that we want our customer to have and I can definitely see how this would be frustrating for you. We'd like to review your file to know more details as to what have been discussed when you called. There are few things that you can check moreover.

Check the power indicator on the subwoofer. If the power indicator on the subwoofer does not light, make sure the AC power cord (mains lead) of the subwoofer is connected properly. Press the power button of the subwoofer to turn on the power.

If the issue is still unresolved, the best course of action is to connect with our Product Support directly, so they can diagnose the issue and find the best method to help you. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have and your wireless subwoofer has a 1-year warranty from the date of purchase. You can click the link below or call them at 239-245-6366.

https://us.esupport.sony.com/support/s/support-contact?language=en_US

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Name:
Case ID (if any):
Username:
Model Number:
Issue:
Telephone Number:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with the base on your SA-SW3, this is certainly not the service we strive to provide.

Please contact us using the details here: https://cutt.ly/heoRCkdW including your reference number of your communication with our support line and that you are contacting us in response to this review so that we can fully check the matter for you.

Nihad @Sony Support UK

Hi Bill,

Fabulous! We are absolutely thrilled to hear that you are enjoying the incredible bass sound quality of your SA-SW3, particularly when paired with your BRAVIA Theater Bar 8. Thank you for your perfect star review and for choosing Sony!

Best regards,
Romeo

Hey,
Thank you for your feedback.

We're sorry to hear about you're experience with the claim of your SA-SW3.
As per the terms and the conditions of the campaign the amount of your model is only £100, check this link: https://cutt.ly/VeOaFBE9

If you have any further questions, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi Bearandsonylvr, Thank you for the great review! It's great to hear that you're satisfied with your Sony home theater setup. Regarding the issue with the bass being rumbly and not clear, here are a few suggestions that might help improve the sound quality:

Firmware Update: Ensure that all your audio devices are updated to the latest firmware version. This can sometimes resolve sound quality issues.

Subwoofer Placement: The placement of the subwoofer can significantly affect the bass quality. Try moving the subwoofer to different locations in the room to see if the bass clarity improves.

Sound Settings: Adjust the sound settings on your soundbar. You can try lowering the subwoofer level or adjusting the equalizer settings to reduce the rumble and enhance clarity.

Hope this helps and thank you for sharing your experience with the A5000 soundbar, SW3 subwoofer, and RS5 rear speakers! -Sam

Hi Sonyandbearlvr, Awesome! We're thrilled to hear that you are enjoying your new subwoofer. We appreciate your kind words and thank you for choosing Sony. Erin

Hi Love Sony Home Theater, perfect! You've certainly made a great choice! We're thrilled to know that you're well-pleased with your SA-SW3 and satisfied with its amazing bass sound quality. Thank you so much for sharing your excellent experience with our product and for commending Sony! - Romeo

Hi Basura,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of your Sony soundbar (where the subwoofer is connected) is up-to-date.

You may also refer to the troubleshooting steps on this to help resolve the issue:

https://www.sony.com/electronics/support/articles/00200429

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph

Hi,

Thank you for leaving your review, and we're sorry to hear that our subwoofer hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

We'd like to point out that if the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test
tone.

If the issue is still disrupting you, we would love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you!

Mennah @Sony Support UK

Hi Silverback65,

You made the right choice! We're glad that you are enjoying the sound quality of the subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment.

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Thanks for choosing Sony!

-Ralph

Hi JahManBob, we're glad you like our product! With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY! ~Earl

Hi Nor55,

You made the right choice with the Sony HTA5000 and SASW3 subwoofer! We're glad that you are enjoying the sound quality and wireless function of both devices. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony!

-Ralph

Hi GHWhite, Awesome! We are so glad to hear that you are happy with your new SASW3! Our HT-A9 Home Theater System, HT-A7000, HT-A5000 and HT-A3000 Soundbar and optional speakers have been designed under a common Omnidirectional Block concept. The design of the SA-SW3 is a perfect match for these systems. Its sophisticated rounded edges represent a single solid block providing wide-spreading sound. The combination of rich material textures emphasises an affinity with any living room environment. Thank you for choosing Sony! -Carl

Hi Martinjdugas,

We're sorry to hear what happen with your speaker. If you experience any of the following difficulties while using the subwoofer, use this troubleshooting guide.

https://www.sony.com/electronics/support/res/manuals/5011/6345aec096c17cd278f2b9eb62cdc620/50115301M.pdf

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David