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FAQ

Why the message "Connecting" or "Connected USB (MTP)" does not appear when connected to the computer?

Article ID:356601(modified 01 Nov 2011)

Applicable Models

NWZ-A844, NWZ-A845, NWZ-A846, NWZ-A864, NWZ-A865, NWZ-A866, NWZ-E353, NWZ-E354, NWZ-E355, NWZ-E453, NWZ-E454, NWZ-E455, NWZ-E463, NWZ-E463K, NWZ-E464, NWZ-E465, NWZ-S744, NWZ-S745, NWZ-S754, NWZ-S755, NWZ-S764, NWZ-S765

Question

The message Connecting or Connected USB (MTP) does not appear when connected to the computer.

Answer

Please connect the player to the computer after setting the player to USB Connection Mode. The steps to set the player to USB Connection Mode are as follows:

From the Home menu, please select Settings - Common Setting - USB Connection Mode.

Use when USB connection cannot be established. Connect? appears.
Please select Yes.

The player enters USB connection standby mode, displaying the USB connection standby screen. Please connect the player to the computer.

If you could not solve the problem after setting the player to USB Connection Mode, please check the followings as well:
  • The USB cable may not be connected to a USB port on your computer properly. Please disconnect the USB cable, and then reconnect. In case there are several USB ports on your computer, please try to connect to another USB port.
  • Connecting the player via a USB hub may not work. Please connect the player directly to your computer using the supplied USB cable.
  • The software authentication may be performed and it may take rather a long time. Please wait for a while.
  • The computer is running another software other than the one used for transferring. Please disconnect the USB cable, wait a few minutes, and reconnect it.
  • Activate Windows Media Player, or Windows Explore.

If the problem persists, please restart the computer.

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