Thank you for your continued interest in Sony products.
Recently, we became aware of a potential issue affecting a small number of units of BRAVIA Televisions - models KDL-40CX520 and KDL-46CX520, which were sold since March 2011 onwards. These affected units did not meet Sony’s design requirements for part of its insulation material and as such, when the units are subject to certain rare conditions (such as high temperature, high humidity and continuous usage for a prolonged period of time),customers who come into contact with the metal parts of the affected units or metal parts of a product connected to the affected units, may possibly experience a very slight irritation with no harmful effects on the body.
To ensure customer satisfaction, we will provide free inspection and repair for the affected units.
Affected models: KDL-40CX520 and KDL-46CX520 sold since March 2011 onwards.
In order to determine if your unit is affected, we need to verify this through a serial number check. Please click here to find out how to check and note down the serial number of your TV set.
Once you have noted down the serial number, click here to enter the serial number and verify if your unit is affected or not.
If you own the affected models, please contact your local Sony service centre for detailed information regarding the free inspection and repair. A list of the Sony service centers can be found in the Service Centers page.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.