Article ID : 00206028 / Last Modified : 01/09/2022Print

Headphones Troubleshooting Guide

    Click on the topic to view the Troubleshooting:

    Hints:
    1. Learn how to improve your headphones durability, or connectivity to other devices with our Getting Started with Sony Bluetooth Headphones guide.
    2. For WF-1000XM4: If you encounter the touch sensor working unexpectedly, please refer to The touch sensor works unexpectedly even though I don't touch it.

    If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.

    For information on warranty, please select your country / area from Warranty Information page