Article ID : 00206014 / Last Modified : 15/02/2019

When charged, does the headset turn on and produce sound?

    Charge the charging case and the main headset unit.

    NOTE: Always charge the charging case at the same time.

    • Produces sound

      The issue was caused by a low battery level in the headset.

    • Turns on but does not produce sound

    • Does not turn on

      It may not be possible to charge correctly.
      Refer to the troubleshooting navigator "Cannot Charge" to find a solution.



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