Article ID : 00205905 / Last Modified : 15/02/2019

When charged, does the headset turn on and produce sound?

    • Produces sound

      The issue was caused by a low battery level in the headset. This is not a malfunction.

    • Turns on but does not produce sound

    • Does not turn on

      It may not be possible to charge correctly. Refer to the troubleshooting navigator "Cannot Charge" to find a solution.



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