Article ID : 00206007 / Last Modified : 17/02/2020

After charging the headset, does it turn on?

    There may be a low battery level in the headset. Check if the headset turns on after charging is complete.

    1. Charging the headset.
      The headset lights up in red during charging. If the indicator does not light up, there may be an issue with charging. Refer to "Cannot Charge" to find a solution.

      Example for WH-1000XM2 / WH-1000XM3
      image of charging WH-1000XM2
      Example for WI-C400

      image of charging WI-C400
       
    2. After charging is complete, press and hold the  (power) button for about 2 seconds until the indicator flashes.

      Example for WH-1000XM2 / WH-1000XM3

      image indicating WH-1000XM2 power button location

      Example for WI-C400

      image indicating WI-C400 power button location
    • Turns on

      If the headset turns on, the issue was caused by low battery level in the headset. This is not a malfunction.

    • Does not turn on

     

     

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