Article ID : 00228222 / Last Modified : 31/05/2019

Sound is output as Dolby Digital Plus 2 channel audio when I play HE-AAC 5.1 channel music file format

The HE-AAC Audio Level and Dynamic Range don't work when using Media Player, Music, Album, or Video apps.

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The High-Efficiency Advanced Audio Coding (HE-AAC) specification is a sound technology that is not yet fully supported on these models.  Support for HE-AAC will be added in the future via software update.

  • The HE-AAC Audio Level and Dynamic Range don't work when using Media PlayerMusicAlbum, or Video apps.