Article ID : 00149585 / Last Modified : 06/02/2023Print

How to transfer pictures or movies to a computer using Windows 11 / 10

    Follow these steps to import pictures or movies:


    • The computer may not work normally after you upgrade a non-compatible computer to the Windows 11 or 10 operating system. Check the computer manufacturer's support website to make sure the computer is compatible with an upgrade and can support the Windows 11 or 10 operating system. 
    • If the USB device is not recognized or you want to revert to the previous OS, consult the computer manufacturer's support website for further details.

    1. Turn on the computer.
    2. Ensure the recording media with the pictures or movies is inserted in the camera.

      Note: If trying to copy files from a camera with internal memory you must remove the memory card from the camera. The computer cannot read the internal memory of a camera while a memory card is inserted.

    3. Connect the supplied USB cable to the camera and the USB input jack on the computer.

      Connection through a USB hub or other USB devices such as a printer or keyboard is not supported and cannot be guaranteed. Connect the camera directly to a USB port on the computer.

    4. Turn on the camera

      Note: The computer automatically detects the USB connection from the camera and installs the appropriate driver from the operating system.

    5. Transfer the pictures or videos to the computer using one of the following methods:

    • Use the Import pictures and videos option.

      1. After connecting the camera, if a notification box appears, do not click on it and proceed to the next step.
      2. Click File ExplorerThis PC
      3. Under Devices, right-click the camera then click Import pictures and videos.
        • If Import pictures and videos does not appear, set the USB Connection to something other than Mass Storage.
          MENU →  (Setup) → USB Connection → Set to other than Mass Storage
        • If the camera's Ctrl w/ Smartphone is set to On, the USB Connection setting cannot be changed unless it is set to Off.
          Note: The operation method differs depending on the camera, so please also check your camera's Instruction Manual and Help Guide.
      4. Click Review, organize, and group items to import then click Next.
      5. Once you have selected the groups you want to import, click Import.
      6. When the Import is complete, your photos will be presented to you in File Explorer.】
    • Copy and Paste the video files from the Removable Disk window that represents the camera.

      1. From the desktop screen, click on the Folder icon located on the taskbar and then click the Computer icon on the left side.
      2. In the Computer window, click the icon that represents the camera.
      3. Click the folder with the movies or photos in it and drag and drop it on the desktop screen of the computer.

        Note: All the contents of the folder will be copied to the hard drive of the computer.

    • Use the PlayMemories Home software.

      Note: Visit the PlayMemories Home support page for more information on how to import pictures and videos.

    If you can't import images to your computer, take a look at the following FAQs:
    The computer does not recognize the USB connection from a Sony digital camera.
    The computer does not recognize the USB connection from a Sony camcorder.

    If you cannot import images from your camera or memory card using PlayMemories Home, refer to the PlayMemories Home Support page.