Article ID : S500021566 / Last Modified : 11/04/2018

What is Onetime Password?

    About Onetime Password.


    Onetime password is the Sony original system to reset the power-on password. The screen appears when incorrect password is entered in power-on password 3 times consecutively.

    If user remembers the power-on password, press the power button for more than 4 seconds to shut it down.  Then, try the power-on password again to start the computer.
    Note: Num Lock/Caps Lock keys are reflected on power-on password. 

    If user cannot remember the power-on password, please contact the local support center for help.
    Note: Onetime password reset service is chargeable.