Article ID : 00229922 / Last Modified : 21/08/2019

The noise canceling function doesn't switch when I tap the left earbud of my wireless headset

The voice guidance feature is not activated and the noise canceling function does not switch, even though a tapping sound is heard.

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Quickly (about 0.3 seconds) tap the left touch sensor of your headphones to change the noise canceling function. 

NOTE: If contact with the touch sensor is too long, the left touch sensor activates Quick Attention Mode which allow the headphones to absorb surrounding sounds.