Notice of Extended In-Warranty terms of LCD Panel Repair for BRAVIA LCD TV KDL-46HX920/KDL-46HX925/KDL-46HX820/ Customers - Updated on 25th Feb 2016
Update on 25th Feb 2016: Please note that this extended in-warranty term will end on 31st March 2016.
Dear valued Sony customers,
We'd like to announce that there is an LCD panel issue affecting the following BRAVIA LCD TV models sold in Malaysia since April 2011 where, depending on customer’s usage condition, the symptoms described below may arise.
As such, the in-warranty terms for the models below for such symptoms will be extended to 31st March, 2016.
We appreciate your understanding in this matter, and apologize for any inconvenience caused.
KDL-46HX920/ KDL-46HX925/ KDL-46HX820
<Extended In-Warranty Terms>
Until 31st March, 2016
<The Symptoms will be repaired free of charge during such Extended In-Warranty Terms>
- The picture may not display properly.
- No Picture with 5 times Red Color Lamp blinking condition.
For more enquiries, please contact Customer Interaction Centre (CIC) at:
Operating hours: 9am to 6pm
(Mon-Fri, except Sat, Sun and Public Holidays)
This announcement only applies to products sold in Malaysia.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)