Article ID : 00094533 / Last Modified : 03/06/2018

Some files are not displayed in the contents list when connecting a smartphone.

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Loading of media files on a USB device might take a longer time when using Media Transfer Protocol (MTP). It is also possible that the USB device contains large-sized files or files with complicated tree structure. Wait for a while for the files to load.  If files does not load, try to re-connect the device.