Article ID : 00077231 / Last Modified : 27/12/2023Print

I cannot establish a connection with a Wireless LAN access point.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Try to solve the problem by following the relevant troubleshooting instructions below.

    1. Check compliance with wireless technology.

    2. Check the access point environment.

    3. Check how to set the access point on the camera.

    4. Check the registration method. (for WPS Push)

    5. Check the registration method. (for Access point settings)

    6. Check the entered items. (When selecting the SSID name from the list)

    7. Check the entered items. (When entering the SSID name manually)

    8. Check the MAC address filtering setting of the access point.

    9. Turn off and turn back on the power of the camera and access point.

    10. Update the access point firmware.