Article ID : 00133913 / Last Modified : 11/04/2018

Unable to select RAW+JPEG format when using the Smart Remote Control app.

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This may occur when there is no memory card inserted in the camera. Make sure that a memory card is properly inserted in the camera to be able to select RAW+JPEG file format.

NOTE: RAW format files cannot be transferred to mobile devices. Only JPEG format files can be transferred to these devices.