BRAVIA CAM: Frequently Asked Questions

The BRAVIA CAM supports not only Video chat but also Sony's original sensing feature which will be available via a future firmware update.

BRAVIA TVs support only one camera connection.

The vertical angle of view can be adjusted by changing the camera tilt. The horizontal angle can not be adjusted.

It can be used for closing or opening the shutter by sliding the Camera cover switch. When you use the camera function, please open the shutter.

• A: Close
• B: Open

You can use the Camera sensing functions without changing any settings. If you want to change the settings, such as turning off the BRAVIA CAM lamp, on the remote control press the   (Quick Settings) button → select Settings → Remotes and accessories → BRAVIA CAM.

BRAVIA CAM senses a range of about 7m. 

The TV may not be detected or have some error due to the camera angle or position of people between the TV and the camera. Please try to change the camera angle or position to get a more accurate result. 

If an object looks like people or a face (like a photo, doll, or animal) there is the possibility it will be recognized as people. Move those things out of the camera's sight when using a camera sensing function.

A BRAVIA CAM restart is required to temporarily power off the camera when a camera sensing function is turned off. The camera sensing function will be unavailable for a while, but it will be restored. There is no change in the setting value.

You can set Auto adjust picture & sound by pressing the  (Quick Settings) button on the remote control and then selecting Picture settings → Auto adjust Picture & Sound. 

You can do this from the Auto adjust Picture & Sound settings. On the remote control, press the  (Quick Settings) button on the remote control, and then select Picture settings → Auto adjust Picture & Sound. 

• This feature adjusts the picture and sound by detecting the positions of people who are stationary. It doesn't work while people are moving.
• Depending on the environment (such as too dark), this feature may not be able to detect people or work correctly.

If the camera is disconnected or the camera cover switch is closed while the Auto adjust Picture & Sound setting is ON, the Brightness, Voice emphasis, and Balance get disabled. Please turn off the Auto adjust Picture & Sound feature. On the remote control, press the  (Quick Settings) button, and select Picture → Auto adjust Picture & Sound. 

After Auto adjust Picture ＆ Sound is turned off, the value will remain unchanged. If you want to restore the original values, make a note of the settings in advance and restore them manually.

• When Auto Adjust Picture ＆Sound is enabled, Brightness will be among the values adjusted by Calman.
• After Auto Adjust Picture ＆Sound is turned off, the value will remain unchanged.
• If you wish to restore the original value, make a note of the setting value in advance and restore it manually after Auto Adjust Picture ＆Sound is turned off.

The Auto adjust Picture & Sound feature is supported only by the TV speaker. Please switch Speakers in the Audio output settings on the TV to TV speakers. On the remote control, press the  (Quick Settings) button, and select Settings → Display & Sound → Audio output → Speakers → TV speakers.

You can check the gesture type from the following settings: 
On the remote control, press the  (Quick Settings) button, and select Settings → System → Gesture Control → Gesture controls.

• If the Camera cover switch is not open.
• If you perform gestures too close or too far from the camera.
• When your hand is too close to your body or face it may not be recognized as a gesture. Please refer to the tutorial.
• If your hand movements are too fast or too exaggerated to be recognized. Try slowly moving your hand with smaller motions.
• If you block the camera's field of view.
• If the environment is too bright, the background colors are too similar, or there is an optically confusing pattern on your clothes.
• If your face and body cannot be seen or recognized by the camera.
• If the sensing function sees the movement of another nearby object, that object may be given preference over your gestures.
• If your gestures are not recognized even after trying everything, try unplugging and plugging in the camera. 

• A Gesture may be detected when you move your hand or arm similar to a Gesture action within the camera's line of sight.
• The camera may also recognize your foot as a hand if, for example, you lie down and your foot comes within the camera's field of view.
• If the camera frequently and incorrectly recognizes a movement as a Gesture, stop that posture or movement, or turn the gesture function off temporarily.

• There may be an error when there are differences, such as brightness and layout, between when the settings were first made and the time of use.
• Proximity Alert doesn't work well if the subject is too close to the camera.
• Proximity Alert doesn't work when a person is not facing the front of the camera.

The shutter might be closed. Please open the shutter by the Camera cover switch. 

The shutter of BRAVIA CAM may be closed. Please check if the shutter is open.

Close the Video Chat app, wait about 20-30 seconds, then open the app again and the issue will be resolved.

Use the TV remote control to turn the TV off and on and the symptom will be resolved.

• The LED indicator will turn on during a video chat and when camera sensing functions are working. 
• For camera sensing functions, you can turn off the LED indicator by following these steps: On the remote control, press the  (Quick Settings) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Camera activity LED.

The LED indicator s lit because the TV recognizes the BRAVIA CAM. If the shutter has closed, the camera has not detected any sensing information. 

There are some circumstances when flashing (hunting) will occur in a dark room. Brighten the surroundings to avoid this issue. 

In dark conditions, the presence of white noise on the image will be increased. Brighten the surroundings to reduce the white noise. 

The BRAVIA CAM has an auto anti-flicker function but it may not be working. Clear the camera settings by following these steps: On the remote control, press the  (Quick Settings) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Clear Data.

• Check the connection between the TV and the BRAVIA CAM to make sure it is the proper connection for the camera and is not loose. Use a USB cable for the optional camera, or the touchpoint of the included Magnetic Camera)
• Use the remote control to turn off the TV, disconnect and reconnect BRAVIA CAM, and then try the update again.
• Do not remove the BRAVIA CAM during the camera update.

When the camera is removed it becomes temporarily unrecognized by the TV. Reboot the TV by turning it off and back on and the issue will be resolved. To avoid this and other issues in the future, do not remove the BRAVIA CAM during a camera update. 

Depending on the conditions, the BRAVIA CAM can become warm. This should be no problem during normal operations. 

The Clear data function will erase the sensing information collected by the BRAVIA CAM and stop and initialize all camera sensing functions. Use this function when you want to return all camera sensing functions to their initial state at the time of purchase.

Clear data by following these steps: On the remote control, press the  (Quick Settings) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Clear Data.

 

• Perform the latest software update on TV.
• Perform the latest update on camera and microphone unit. To check for the latest updates, select the following in order.
  press the  (Quick Settings) button, and select Settings →  [Remotes and accessories]  → [BRAVIA CAM]  → [Software update]
• If the issue still persists, please contact us for further assistance.