Service FAQs

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  • Q: Is there warranty for the set/unit after repair?
  • A: We provide 3 month repair warranty for the labor charges.

  • Q: How much do I need to pay for the repair?
  • A: Please click here to view our Service Charges.

  • Q: Where is the nearest Sony Authorized Service Center from my house?
  • A: Click here to find a Sony Authorized Service near you. If you need further information, please contact us here.

  • Q: Do you provide home service for Sony products? How do I request?
  • A: Currently we have home service for TV products. Customer may contact to the nearest ASC for schedule arrangement or contact us here.

  • Q: I purchased a Sony product overseas. May I know how to get Official Warranty from Sony Malaysia?
  • A: Official warranty issued by Sony Malaysia is only valid on Sony Products officially sold by Sony Malaysia. To get Sony products with Sony Malaysia warranty, we recommend you to buy Sony products at Sony Authorized Dealer or Sony Showroom and Sony Center in Malaysia.

  • Q: I purchased a Sony product overseas with Tourist Limited Warranty (TLW). May I know whether this warranty can valid In Malaysia?
  • A: Please click here for more TLW information.
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