Tourist Limited Warranty

IMPORTANT NOTICE

PLEASE READ THIS DOCUMENT CAREFULLY BECAUSE IT CONTAINS VERY IMPORTANT INFORMATION ABOUT LIMITED WARRANTY CONDITIONS FOR

THIS Sony PRODUCT THAT MAY APPLY TO YOU.

Sample of Tourist Limited Warranty (TLW) Card :

Q1: What is the TLW (Tourist Limited Warranty)?
The TLW is a warranty that is issued* to customers at the point of purchase when they purchase selected products out of their country/area of residence.

* Please see Q2.

Q2: Who issues the TLW?
The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Customer Interaction Centre for the most updated information.
Q3: What are the terms of the TLW?
Please click here to view the latest Terms and Conditions of the Tourist Limited Warranty.
Q4: What products are applicable for TLW?
Please contact our Customer Interaction Centre for the most updated information.
Q5: Is the TLW valid in all countries/areas?
No, the TLW is only valid in the Sony Companies in selected countries/areas. The TLW is often mistaken as an International Warranty that is valid in Sony Companies worldwide. Please note that this is not the case. The TLW is only valid in:
Region Country/Area Sony / Authorised Service Centers
Asia Pacific
Asia Pacific
Australia
New Zealand
Fiji
Tahiti T
New Caledonia
South Africa
Singapore
Malaysia
Hong Kong
Korea
Philippines
Maldives
Thailand
Taiwan
India
Indonesia
UAE
Qatar
Bahrain
Lebanon
Sony Australia Pty. Ltd.
Sony New Zealand Ltd.
Motibai Group of Companies
Total Video Service Centre
Menard Pacifique
Sony South Africa (Pty) Ltd.
Sony Singapore Marketing Company
Sony (Malaysia) Sdn Bhd
Hong Kong Marketing Company
Sony Korea Corporation
Solid Electronics Corporation
Reefside Electronic Service Center
Sony Thai Co. Ltd.
Synvision Technology Service Corp.
Sony India Pvt. Ltd.
P.T. Sony Indonesia
Jumbo ElectronicsPvt. Ltd.
Modern Home
Ashraf's
Alliance ElectronicsSAL
Japan
Japan
Japan
Sony EMCS
Europe
Europe
Belgium
Switzerland
Germany
Denmark
Spain
Portugal
Austria
Greece
France
Finland
Italy
Norway
The Netherlands
Sweden
United Kingdom
Russia
Ukraine
Sony Belgium
Sony (Schweiz) AG
Sony Deutschland GmbH
Sony Denmark
Sony Espana S.A.
Sony Portugal Lda
Sony Austria GmbH
Sony Hellas S.A.
Sony France S.A.
Sony Finland
Sony Italia S.P.A
Sony Norway
Sony Nederland
Sony Sweden
Sony United Kingdom Ltd.
Sony Overseas S.A.
Sony Overseas S.A.
Latin America
Latin America
Puerto Rico
Panama
Chile
Venezuela
Mexico
Excel Electronics
VIA Transisismica
Sony Chile LTDA.
Sony De Venezuela S.A.
Sony Electronics De Mexico S.A. De C.V.
North America
North America
U.S.A.
Canada
Sony Electronics Inc.
Sony of Canada Ltd.
To obtain warranty service based on the terms and conditions mentioned below, this card must be filled in and authenticated by the dealer from whom you purchased this Sony product.

The issuer indicated on the face of this card ("Sony") warrants this Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:

For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in this card or other facilities designated by the Contacts listed in this card ("Sony's Repair Facility(ies)"). Any parts replaced under this limited warranty will become the property of Sony.

To receive the warranty services, the defective products, together with this warranty card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on this warranty card.

This limited warranty covers only the hardware components packaged with this Sony product and does not cover any software products whether or not contained in this Sony product. This limited warranty does not cover technical assistance for hardware or software usage. This limited warranty does not cover consumables (such as batteries), cosmetic damage, and damage due to excessive heat, power surges and abnormal voltage), misuse (such as failure to install, use or maintain the product in accordance with Sony instructions), abuse or negligence. This limited warranty is valid only if the product has not been tampered or altered in anyway. This limited warranty does not extend to any modification, conversion and alteration of this Sony products to meet local electrical conditions, safety standards and broadcasting systems. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product.

Sony reserves the right to change the location of the Sony's Repair Facilities at its sole discretion. It is your responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is likely that such data, Software or other materials will be lost or reformatted during service and Sony will not be responsible any such loss or damage. It should also be noted that the warranty service may take longer time in countries/area where the product is not sold locally, due to the availability of service information and/or repair parts. Use and repair of certain products may be prohibited by radio control regulations, safety standards or otherwise in some countries/areas. Warranty service is not available in such countries/areas.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS Sony PRODUCT; UNDER NO CIRCUMSTANCES SHALL Sony BE LIABLE FOR LOSS OF PROFITS, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THIS Sony PRODUCT. This limited warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction.

This warranty card will not be re-issued.

  • Step 1: Please request from dealers for this warranty. For purchases made in Malaysia Sepang International Airport*, you will automatically receive this warranty.
  • Step 2: Fill in the particulars in the Tourist Limited Warranty. DO NOT send this card to Sony Malaysia.
  • Step 3: Please bring along your warranty when you send in your products for repair.
  • Note : Please keep your Original Purchase Receipt and present it for verification upon request.

* If you wish to convert your Tourist Limited Warranty to a Malaysian Domestic Warranty, please contact our Customer Interaction Centre at : 1300 - 88 -1233. Operation hours: 9am to 6pm (Mon to Fri, except public holidays) or Email Us