Article ID : 00191145 / Last Modified : 11/04/2018

No Sound output from Android TV speakers

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NOTES:

Perform the following steps and check whether the issue is resolved after each step.

1. Check if there is any sound from the sample slideshow by performing the steps below:

  1. Press Help button on remote control
  2. Select Picture/Sound symptoms.
  3. Press Start

If there is sound, issue could be due to the source. Try another source or check with broadcaster/set-top box vendor if issue persists.

2. Change the Set speaker setting to TV Speakers

To change speaker setting:

  1. Press the HOME button on the remote.
  2. Select Sound, then press the Enter button.
  3. Select Speakers, then press the Enter button.
  4. Set Speakers to TV speakers.

3. Change the Set Headphone/Audio-Out setting to Audio Out

To change speaker setting:

  1. Press the HOME button on the remote.
  2. Select Sound, then press the Enter button.
  3. Select Headphone/Audio out, then press the Enter button.
  4. Set Headphone/Audio out to Audio out (Variable).

4. Update the BRAVIA TV System Software to the latest version.

How do I perform Firmware/Software Updates for my Android TV

5. Perform factory reset