Article ID : 00182291 / Last Modified : 16/08/2017

Notice to Owners of Sony Digital High Definition Camcorder HDR-FX1/HDR-FX1E

Applicable Products and Categories of This Article

2005-01-18

Sony recently learnt that limited units of its digital high definition camcorder HDR-FX1/HDR-FX1E may exhibit the following condition :

When the audio mode of HDR-FX1/HDR-FX1E camcorder is switched to the 16-bit setting (in DV mode), and the unit is then turned off, a software used in the camcorder causes the unit to reset to the default 12-bit setting, though the LCD indicator of the unit continues to display the 16-bit audio setting.

In Asia Pacific region, HDR-FX1/HDR-FX1E camcorder with the following serial numbers may be affected :

 

Serial No.

HDR-FX1

From

To

 

1310001

1310050

 

1940001

1940039

 

1940041

1940041

 

1940045

1940045

 

1940049

1940100

 

1980001

1980138

 

 

Serial No.

HDR-FX1E

From

To

 

1340001

1340200

 

1390001

1390050

 

1410001

1410050

 

1410085

1410085

To remedy this situation, Sony is offering a software update at our service centre to owners with the affected units; a limited warranty for the HDR-FX1/HDR-FX1E camcorder also remains in effect. We request customers to contact the nearest Sony authorized centre for more information. The software update service in this region will be available in February 2005 and we request customers to contact the nearest Sony authorised centre for more information in February. A list of the Sony service centres can be found in the Support Network page.

Sony sincerely regrets any inconvenience caused by this issue and will make the utmost effort to prevent this type of incident from happening again.

Thank you for your understanding and cooperation.