Article ID : 00182257 / Last Modified : 16/08/2017

Notice to Customers of Sony Video Cameras and Digital Still Cameras Regarding Use of Rechargeable Battery Packs

Applicable Products and Categories of This Article

2003-12-10
Sony has become aware that there are certain battery packs available in the market which look almost identical to a genuine Sony battery pack but are counterfeit and that such battery packs may cause safety dangers such as overheating/catching on fire or battery pack disintegration.

Some of these non-genuine battery packs may not comply with the Sony quality standards, specifications and requirements for long-time, high-power usage of rechargeable batteries and may cause a failure of the product or an accident that may lead to bodily injury and/or property damage.

For your safety, we would like to remind you to only use genuine Sony rechargeable battery packs for Sony Video Cameras and Digital Still Cameras.

Sony will not accept responsibility for any damage or failure caused by non-genuine battery packs.

For further information, please contact your nearest customer contact/information centre, as follows :

Australia 1300-13-7669 / (61) 2-9878-9712
China 800-810-2228 (Toll free hotline) / (86) 10-6588-0933
Hong Kong (852) 2345-2966
India (91) 11-6600-6600 
Indonesia (62) 21-522 0333
Korea 080-777-2000 ( Domestic Only) / (82) 2-3273-2000
Malaysia 1-300-88-1233 (Local semi-toll free) (60) 3-7725-3900 (Overseas calls)
New Zealand (64) 09 308 0200
Philippines (63) 2-878-7600
Singapore (65) 6544-8600
South Africa (27) 011 690-3555
Taiwan (886) 2-2655-3556
Thailand (66) 02-715-6100
UAE (971) 4-8815-488 / (971) 4-8816-912
Vietnam (84) 8-841-4488 / (84) 8-841-4459