Article ID : 00166229 / Last Modified : 11/04/2018

The touch panel does not respond or respond poorly.

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If your A30 Series Walkman exhibits any of these symptoms.

  • When I press the icon, nothing happens.
  • I feel that the sensitivity of the touch panel is bad.
  • If I do not operate for about 10 seconds, the touch panel will stop responding.
  • The back screen, playback screen, library, option, and setting buttons do not respond.

The issue may improve by updating the unit.

If the version of the software of your unit is ver.1.02 or earlier, try to update the software of the unit.
When updating the software to the latest version, the response of the touch panel will improve.

Software update for NW-A series:
https://www.sony-asia.com/support/product/nw-a35#download

Moreover, due to the nature of the touch panel, it may not respond or you may feel that the sensitivity is bad depending on how you touch it. In this case, touch the center of the icon firmly from directly above. Especially, as the icon located in the lower part of the screen is small, be sure to touch it correctly.