Article ID : 00158923 / Last Modified : 11/04/2018

There is no audio from the Home theater, Amplifier or AV receiver. (X9350D/X94xxC/X93xxC series)

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To output TV sound from the audio devices with Optical Digital Audio Out jacks or HDMI ARC jacks, set ClearAudio+ and Sound Restoration (DSEE) to Off with the following steps.

NOTES:

  • X9350D/X94xxC/X93xxC series supports High-Resolution Audio but cannot output High-Resolution Audio from the Optical Digital Audio Out jacks or HDMI ARC jacks.
  • High-Resolution sound output will only work with the built-in speaker of the Android TV.

  • Set ClearAudio+ to Off
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Sound in the TV category.
    4. Select Sound.
    5. Select ClearAudio+.
    6. Select Off.

  • Set Hi-Res Up-Scaling (DSEE HX) to Off
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Sound in the TV category.
    4. Select Sound.
    5. Select Hi-Res Up-Scaling (DSEE HX).
    6. Select Off.