Article ID : 00068763 / Last Modified : 11/04/2018

The Personal Content Station (PCS), does not turn off after pressing the power button.

Not able to turn off PCS.

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The power button may not respond when the power should not be turned off, such as when the system software is being updated. Wait for a while and try again.

To force the PCS to turn off, hold down the power button for 5 seconds.

WARNING: Only do this method when it's necessary. This method is not recommended because it might damage the data stored in the PCS.