Article ID : 00112100 / Last Modified : 11/04/2018

The LCD screen is blank or appears dark or black.

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Follow the steps below to troubleshoot this issue.

IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product.

  1. Make sure the camera is turned on.

    NOTE: If the camera won't turn on, further troubleshooting is required .

  2. If applicable, make sure the lens cover has been removed before taking pictures.
  3. If applicable, press the DISPLAY button several times to see if the LCD back light is working.

    NOTE:

    • Depending on the camera model, the DISPLAY button may be labeled as DISP or with a png59523icon.

      This button could be a stand-alone button or incorporated as one of the arrow buttons on a control wheel depending on the model of camera. To know more about the DISPLAY button of the camera, check the supplied manual of the camera.

    • If your camera has a FINDER/LCD button, press the button and make sure the LCD screen displays.
  4. Make sure no Audio/Video (A/V) cables are connected for viewing pictures on a TV; the LCD screen does not display when an A/V cable is connected.
  5. Reset the camera  back to original factory settings.

If the above steps does not help to resolve the symptom, the product may require Service.